Team dialogue is the antithesis of a command-and-control culture. Team dialogue is about everybody understanding, and contributing to, the performance of the team in a more meaningful way. Of course, it is about having the right data and information but, more than that, it is about mindset and behaviours.

This course will help you set on the right road towards building a truly engaging and inclusive team dialogue which will set the foundations for you to drive a learning team culture in which Continuous Improvement becomes a habit rather than a program.

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This is an interactive workshop where we will map an end-to-end process of your choosing in order to kick-start your improvement journey. At the end of the day you will be left with an engaged team and a set of improvement opportunities.

This workshop is aimed at improving your process across a range of teams who make up an end-to-end process and should include front-line team members alongside any management who wish to learn more about how the process operates and who can sponsor the improvements.

Can be run virtually or face to face (dependent on geography).

Number of attendees is dependent on the process; 2 front line staff per team is recommended as a minimum and this will be refined in the planning stage.

The workshop duration is approximately 6 hours and will be agreed in the planning stage.

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This is an interactive workshop where we will start on the basics of building a performance/ huddle board for your team.

Aimed at a single team under one manager at any level (this can include the customers of their process) the session will work through the critical tasks the team performs, the customer requirements for these tasks, and the metrics needed to drive improvement against these requirements. There will also be a session on how to translate the theory into reality. The content can be tailored to work for your team.
Can be run virtually or face to face (dependent on geography).

The workshop duration is approximately 6 hours and will be agreed in the planning stage.

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At the heart of all organisational problem-solving is an accurate understanding of the causes of the problem which allows the identification of an appropriate solution. Root cause analysis is one of the most critical skills that employees involved in improving organisational performance need to operate effectively.

During this upskilling session we will explore approaches to solving different types of organisational problems, gain a practical understanding of key tools and techniques to identify and eliminate root causes and learn lessons from today’s leading organisations on improving performance with effective root cause analysis.

The upskilling session includes an exploration of practical problem solving, interactive sessions on key tools and techniques, cross-industry learning and best practice sharing and action planning for your own organisation.
The session is delivered virtually with a maximum of 16 participants.

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This popular programme will provide an understanding of the principles behind Lean Six Sigma. An overview of how Lean Six Sigma is typically undertaken in organisations and an introduction to some of the tools presented within the DMAIC improvement approach. 

Programme Outline

• An understanding of the principles and approach of Lean Six Sigma
• An overview of how Lean Six Sigma is typically undertaken in organisations, including a look at roles, responsibilities, and project selection
• An introduction to some of the tools, presented within the DMAIC improvement approach emphasising the seven wastes and value add/non-value add process steps

Linked to the #1 Bestselling book Lean Six Sigma for Dummies, written by Catalyst’s Jo Dowdall and Martin Brenig-Jones

Participants will learn the following:

• Gain a basic understanding of the principles and fundamentals of Lean Six Sigma
• Understand some of the language and ‘jargon’ associated with Lean Six Sigma as it is demystified and brought to life
• Learn about the roles and responsibilities involved in a Lean Six Sigma programme
• Gain an awareness of the rest of the Lean Six Sigma toolkit

The programme is half a day and will be delivered via Zoom.

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Is everyone in your organisation talking about the need to become more agile, but do not seem clear why or how? Are you finding it challenging to navigate where, how, and whether to start? Join our engaging workshop on business agility. Start your journey in navigating a VUCA world, including the significant disruption and opportunities coming with AI. We will explore systems thinking, and new ways of thinking and behaving together. We’ll clarify the difference between agile at the team level and organisational agility, emphasising that it’s not necessarily all about Scrum or software. Ideal for professionals in both private and public sectors who want to enhance their strategic agility and thrive in a dynamic environment.

The session is approximately 3 hours and will be delivered via Zoom.

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Ever wondered what it’s like to be part of a high-performing agile team? Do you want to learn how to create a backlog, deliver in short sprints, and adapt based on real-time feedback? This immersive workshop offers a hands-on experience where you’ll live and breathe agile ways of working. Perfect for those who want to implement agile practices and improve teamwork through experiential learning.

The session is approximately 3 hours and will be delivered via Zoom.

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Experience the magic of integrating agile with DMAIC in this dynamic workshop. Learn to apply adaptive planning and a value-driven mindset to deliver process improvements more effectively and quickly. This session will help you to enhance cross-functional activities, fostering a collaborative environment. We’ll also explore Portfolio Kanban for prioritizing initiatives and using visual management to boost transparency and engagement. Agile ways of working, or DMAgIC, strengthen coaching among Green Belts, Black Belts, and Yellow Belts, keeping sponsors engaged and ensuring pragmatic application to deliver the most value to your customers as soon as possible. Basic understanding of DMAIC and Lean Principles required.

The session is approximately 3 hours and will be delivered via Zoom.

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At the heart of all organisational problem-solving is an accurate understanding of the causes of the problem which allows the identification of an appropriate solution. Root cause analysis is one of the most critical skills that employees involved in improving organisational performance need to operate effectively.

During this upskilling session we will explore approaches to solving different types of organisational problems, gain a practical understanding of key tools and techniques to identify and eliminate root causes and learn lessons from today’s leading organisations on improving performance with effective root cause analysis.

The upskilling session includes an exploration of practical problem solving, interactive sessions on key tools and techniques, cross-industry learning and best practice sharing and action planning for your own organisation.

The session is delivered virtually with a maximum of 16 participants.

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This session will cover the basics of why the practice of change management and proactive change planning is fundamental to the ROI of any project or change initiative.

The session will cover why change fails, The Alignment model, the Change Curve, spotting resistance.  We will then discuss the role of proactive change planning and the 3 steps and 5 tools that we recommend as essential practice.  We will then cover in detail Change Impact assessment which is the first step to any change planning and one of the 5 tools.  This will be done using an interactive scenario so very hands on, fast paced and practical.

It will end by wrapping up back to how this fits into a Boomsters proactive change planning approach.

This upskilling session will be 2.5 hours in length and up to 8 people per session.  The session is delivered virtually using Teams and Mural online collaboration tool.  All very interactive and outcome focused.

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The target audience for the Living Your Values programme are mid to senior-level executives, managers, or professionals who are seeking to bring their organisational values to life.

The purpose of the Living Your Values programme is to help participants explore the organisational values and integrate them into the day to day lives and behaviours of employees. Through a series of coaching sessions, participants will have the opportunity to reflect on how aligned they are with the organizational values, how they can embody these values in their leadership style, decision-making processes, and interactions with colleagues and stakeholders.

The impact of the Living Your Values program is create a culture of integrity, purpose, and mutual respect within organizations. Participants who undergo this program may experience increased job satisfaction, higher levels of engagement, and greater fulfillment in both their professional and personal lives. Additionally, organizations may benefit from improved employee morale, enhanced teamwork, and a stronger sense of shared purpose and values across the workforce.

These sessions are delivered on Zoom and can be four x one to one sessions or one x a group session.

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Be Your Best self is a short small group facilitated session focusing on personal development.  It is purposefully designed to give you the time and space to invest in yourself.

It explores 4 topics – Mindset, Personal Goals, Backstory and the importance of Sponsors, Mentors and Networking.  There is no right or wrong answers in this session just the opportunity to discuss and reflect on your own development journey and create some personal next step actions.

This upskilling session will be 2.5 hours in length and up to 8 people per session.  The session is delivered virtually using Teams and Mural online collaboration tool.  All very interactive and outcome focused.

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This workshop helps teams and individuals learn about an evidence-based framework for developing organisational and individual wellbeing strategies. With a balance of practical behaviours and science, we will explore, together, what makes good wellbeing and uncovering the positives that encourage strong psychological safety.

This workshop is one hour long and can be delivered on-line or in person.

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Join our Management Consulting team for a half-day, classroom-delivered session focused on impactful presentations through effective storytelling. This interactive and informative session aims to build your confidence and enhance your presentation style with techniques to:

Identify and Evolve Your Presentation Style: Receive structured feedback from your facilitator and peers throughout the day to take positive action in evolving your presentation style.
Incorporate Effective Storytelling: Engage your audience, differentiate yourself from the competition, and deliver with impact by integrating storytelling into your presentations.
Showcase Your Professional Knowledge and Skills: Enhance the value of your content by maximizing and showcasing your professional expertise in your presentation style.

This program is suitable for all team members whose roles involve presentations and facilitation, both internally and to clients/customers. It is part of the first course in our MCA-accredited Learning & Development programme.

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This session explores what it will take to create a culture of CI.

The upskilling session will explore the ambition of the team or organisation in terms of CI goals and using change management  tools and methods we will explore the role of the leaders/managers and the reinforcement strategies that can be leveraged to achieve sustainable change so it becomes the way we work.

This will be an interactive facilitated session suitable for those who are on or want to start a CI journey or deployment.

This upskilling session will be 2.5 hours in length and up to 8 people per session.  The session is delivered virtually using Teams and Mural online collaboration tool.  All very interactive and outcome focused.

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Process mapping is just the beginning. The value in process mapping is not in the resulting map, but the journey we take in getting to it, the learning we take from it and the improvement we drive off the back of it.

This session will talk you through some tips and ideas for mapping processes virtually, as well as sharing a series of process design principles which will help you to ask the right questions and pose the best challenges during mapping sessions, allowing you to get the best out of each process mapping intervention.

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Weekly meetings. Do you find yourself going through the same old same old? Superficially skirting over data nobody has confidence in and nobody really understands? Agreeing with decisions you secretly know won’t have an impact?

Then this session is for you.

This session will look at how you measure the things that really help you drive improvement and how you can translate these into the things that matter to your stakeholders.

Can be run virtually or face to face (dependent on geography).

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Leverage innovative design-thinking to facilitate transformation from discovery to prototype development, complemented by continuous discovery mindset to deliver highest impact of the desired solution.

Participants will be introduced to the double diamond approach (see image) from a practical lens of application.

Participants are requested to submit a simple questionnaire in advance to facilitate a practical coaching session of 2 hours.

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The target audience for the Living Your Values programme are mid to senior-level executives, managers, or professionals who are seeking to bring their organisational values to life.

The Living Your Values Health Assessment is designed to evaluate the extent to which an organisation’s culture and practices align with its stated values. It aims to assess the health of the culture by examining how well employees perceive the organisation’s values being lived and integrated into daily operations. This assessment helps identify areas of alignment as well as opportunities for improvement in fostering a values-driven workplace environment.

This can help organisations enhance their overall health and resilience by fostering a values-driven culture that aligns with the aspirations and beliefs of employees.

This session is delivered via Zoom and is a one hour session (one person or group) to discuss a survey completed in advance.

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This is an intensive one-day training workshop programme to deepen your understanding around problem solving, specifically focusing on Root Cause Analysis using the 8D process. This workshop-based session includes practical team-based tools to facilitate effective execution in the organisation for individuals and teams working in both physical and virtual environments. Detailed delegate materials will be provided and reinforced by a number of interactive team-based exercises to bring the concepts to life.

To reinforce and support those attending the training we will supply an electronic of all the slides and exercises, along with any templates that are used during the session.

This training is suitable for managers, process owners and anyone who has responsibility for process performance, and problem solving in order to achieve improvements. In addition to being able to undertake sufficient and effective analysis, this training will equip people with a complete framework that considers the context and situation the analysis is being applied to. In turn this supports successful execution and being able to maintain any actions that have taken place as a result.

This is a 1-day open course delivered virtually via Microsoft Teams.

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Is your value stream fit for business?  Are your value stream improvements exploiting all the opportunities for improvement that are available?  How do you find them?

Join PMI Director Consultant Warren Knight as he talks about understanding how well work flows through your system, covering:

• Why improvement opportunities evade our capture
• Our ability to see the whole picture
• The true root causes of value stream performance
• How to capture hidden opportunities

‘Getting better’ is something most of us intend to do. Whether it’s at football, dieting or speaking a foreign language.  The concept is not new to us; in fact, television and social media are full of ‘how to get better at…’ every day.  But it is difficult, and many of us give up before we reach the goal, envying the success stories of those who keep going – those who are improving continuously.

It’s no different in the workplace.  Leaders want their organisations to improve, and the people doing the work are often equally keen for things to get better.  Initiatives abound, but almost everyone asks the same question; “How do we sustain this? How do we make improvement continuous?”

Warren Knight, Director Consultant with PMI, picks up the challenge and explores what makes improvement continuous, covering:

• Organisational culture
• Roles in improvement
• Systems to support continuous improvement

How visible is the performance of your key processes?  How well can you detect issues before they become problems?  By what means do you review, confirm and interpret what is going on with the work that is performed?

The pace of business change has increased exponentially in recent times; the ability to understand current performance and respond appropriately has become even more important.

Join PMI Senior Consultant Damion Albinson as he talks about visual management and process confirmation, two key tools that can support you with this challenge.  He will cover:

• An overview of the tools
• The purpose of each tool
• The mindset which enables them to be more successful
• Sustaining them in a virtual environment

Using FMEA to mitigate risk

We live in a rapidly changing world and face huge competition.  Statistics describe the rate of change in exponential terms, and reports suggest the amount and pace of competition will accelerate 4x in the next 20 years.   “ Standing still is the fastest way of moving backwards in a rapidly changing world” – Lauren Bacall

We are under pressure to innovate and evolve and to do this rapidly, but the speed of change that is required increases our risk.

Join PMI Partner Consultant Des Kelly as he shows how using Failure Mode Effect Analysis (FMEA) to learn about your products or services can help you mitigate these risks, including:

• Identifying what might fail
• The effects of the failure
• The likelihood of the failure

Whether you’re facing an upcoming audit or seeking to enhance your audit preparation skills, this session is tailored to equip you with practical strategies and insights to navigate audits with confidence and ease.
From understanding audit requirements to developing a customized audit plan, managing time and resources effectively, and overcoming audit anxiety, we’ll cover everything you need to know to stay organised and focused in audit conditions.

This session offers valuable tips, actionable techniques, and opportunities for collaboration to ensure your audit preparation efforts yield positive results. Aimed at professionals involved in audit preparation or management roles across various industries, including quality managers, compliance officers, internal auditors, and anyone responsible for ensuring organizational readiness for audits.

This session is delivered via Zoom although face-to-face can be discussed too. The training is two to three hours long with a group size of between 1-10 participants.

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To remain relevant, competitive and drive value for your stakeholders in these everchanging times, organisations must put mechanisms in place to:

⦁ Build strategies that reflect uncertain and potentially turbulent roadmaps
⦁ Systematically validate and course-correct their medium to long term strategies, and,
⦁ Recognise things will not always go smoothly and plan for the inevitable disruptions.

In this session we will introduce the concept of strategic resilience and look at the journey to recognise, qualify and quantify emerging risks, and incorporate them into an Emerging Risk Management framework.

This session will last 2 hours.

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In a world where business success is often measured solely by financial gains, there’s a growing movement that’s rewriting the rules.

B Corporations are proving that profit and purpose can go hand in hand and this workshop will delved into the transformative impact assessment of B Corps, revealing how they’re driving positive change, one purpose-driven decision at a time.

The course is mainly aimed at senior executives who play a crucial role in setting the strategic direction of the company and championing the commitment to B Corp certification. Their support and buy-in are essential for allocating resources, driving organisational change, and embedding sustainability into the company’s culture and operations this could be Sustainability or CSR Manager:, Legal Counsel, Human Resources (HR).

You will find out:

⦁ Why do companies need to focus on sustainability
⦁ The 5 steps to becoming B Corp
⦁ The impact assessment and how to drive it for your business.
⦁ How to get a good idea of the work involved and areas for improvement
⦁ What tools to use to focus on the priority and quick wins.
⦁ What it is to become BCorp and signposting into more support.

This session is delivered via Zoom although face-to-face can be discussed too. The training is three hours long with a group size of between 1-10 participants.

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Often organisations come to us for support with delivering Crisis Management Simulations, however they do not necessarily have the organisational or process maturity to successfully engage with these simulations. This can leave a bad taste and derail continuity and resilience efforts moving forwards.

To mitigate this, we have this upskilling option which consists of a briefing on Crisis Mgmt. (aligned to your structure/ approach) before introducing several scenarios to drill your leadership team on the key activities at each phase of a crisis response, building muscle memory on Crisis Management Response procedures, and develop their confidence in advance of a desktop simulation or live response.

This approach prepares responding teams for Crisis Management simulations, and more importantly to manage real life responses in a timely fashion.

Briefing and training workshop will last 2 hours.

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Unlock the potential of your organisation by embracing internationally recognised ISO standards. Our comprehensive 3-hour ISO awareness training is designed to empower your team with the knowledge and skills needed to navigate the complexities of management systems effortlessly.

Throughout the training, interactive activities, case studies, and real-world examples can be incorporated to enhance engagement and understanding.

We believe in the power of education and collaboration to drive positive change. That’s why we’re proud to support the adoption of ISO Standards and contribute our expertise and resources to help raise awareness and inspire action on improving and developing standard frameworks for organisation to get ahead of the curve.

Aimed at professionals involved in quality management, internal auditing, process improvement, or those looking to gain an understanding of ISO standards. This may include quality managers, auditors, compliance officers, process engineers, and new employees entering the quality field.

This session is delivered via Zoom although face-to-face can be discussed too. The training is three hours long with a group size of between 1-10 participants.

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Climate Fresk is a serious game about climate change, based on collective intelligence and creativity. Whether you’re completely new to the topic or quite savvy, you can play Climate Fresk. You will retrace the IPCC’s reasoning and having fun doing it!

You’ll also have the opportunity to discuss the consequences, challenges and changes that you see are coming or should be coming:

⦁ Join an online fresk as a participant
⦁ Want to become a volunteer fresker – find out more
⦁ Corporate fresks are available on request or business related fresk support.

At Pragmatic Consultancy, we believe in the power of education and collaboration to drive positive change. That’s why we’re proud to be part of Climate Fresk, where we’ll contribute our expertise and resources to help raise awareness and inspire action on climate issues.

This session is delivered via Zoom although face-to-face can be discussed too. The training is three hours long with a group size of 7+ participants would ensure effective interaction and engagement during the training session.

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A robust contract management approach is integral to any organisation, particularly in times of economic uncertainty when businesses need to keep a close eye on contract performance, and ensure the terms still meet their changing requirements.

In contrast to traditional contract management advice, our ‘Winning with Effective Contract Management Workshop’ is an interactive session to further unpack the challenges you may experience with contract management, and to find ways to address their root causes.

This course will be presented in the form of a live session, during which we will consider key elements such as stakeholder relationships, best practice, and risk management processes. We will pay specific attention to various ways in which organisations can enhance collaboration between all individuals involved, to ensure that the full contract management lifecycle is delivered effectively, establishing an environment conducive to successful contract delivery. The areas covered during the workshop can be applied across multiple sectors, divisions and forms of contracts.

This training will be delivered through an interactive session, taking place over 2-3 hours.

Real life scenarios will be used to encourage team work and collaboration throughout the workshop.

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