Armando is a Manager in the Management Consulting team at Mazars. He has experience working with the private, public and not-for-profit sectors on a variety of projects with a focus on organisational transformation.

As Managing Director of Wilcox Limousines since in 2020, Jade has been able to combine her passion for quality, learning, and leadership to drive award-winning transformation and growth within the industry.

James is CEO of Catalyst Consulting, an accredited Business Agility Thought Leader, and a BQF Lean Six Sigma Master Black Belt with over 20 years of experience.

Tony is a passionate change leader and 2023 BQF award winner. He held senior executive roles internationally. He managed general operations and sales, and most recently led Smiths Group’s Excellence program.

Shahzad is a MD with Alvarez and Marsal with more than 25 years corporate executive and consulting experience, serving as BT Transformation MD saving £5.7bn net and as Capita CPO.

Akash is an Associate Director at Forvis Mazars, heading the Operational consulting team. He has ten years of advisory experience in various sectors such as aerospace, automotive, transport and plastics.

Andrea has 26 years of extensive industry background and has been successfully implementing Lean, and Lean Six Sigma creating, driving and sustaining organisations, in both the manufacturing and service industries.

Peter has 30+ years experience in Change, Continuous Improvement and Operational  Excellence with companies as diverse as GE Capital, Vodafone, Virgin Media, Mærsk Line & LEGO Group. Now semi-retired, coaching, training and supporting excellent people. 

 Jim has been a Lean Practitioner, Facilitator and Coach since 2014 for Taylor Woodrow, having previously undertaken Performance, Quality, Facilitation and Delivery roles for Balfour Beatty and Laing O’Rourke.

Paul is CooperVision’s Senior Continuous Improvement Engineer for UK Manufacturing and is passionate about enabling and empowering others to solve problems by themselves for themselves to improve their workplace every day.

Carole has over 20 years’ experience in transformation and leadership and is currently working for energy transition company egg. Her passion lies in delivering excellent customer experiences, and she continues to make an impact in the industry.

Dave is a business transformation consultant with a dozen years of experience in Continuous Improvement, Customer Experience and Change Management, with a passion for enabling collaboration and excellence.

Jon leads Arthur Ellis, a charity establishing an alternative to mental health services. Partnering with workplaces to improve colleague wellbeing, he funds a 1:1 service accessible to people of all ages.

Laila is a seasoned leader with 21 years of experience in transformation. Her driving force lies in her purpose of “daring people to be better,” which she exemplifies in her leadership, strategic approach, and performance.

Matt, Director of OEM Solutions at HPE, is a visionary leader with expertise in technology, strategy, and DEI, committed to driving innovation and fostering inclusivity within and beyond the workplace.

Shailini is the founder of Get Grow Keep. With a background in consulting and marketing, she delivers holistic growth strategies for clients ranging from PLCs to scale-ups.

Guy is a Director in the Mazars Management Consulting team, and has worked with many clients in the UK and USA, helping them to develop and improve their customer experience.

Laura is currently Head of Process Experience at Tesco and has been looking after making things a little every day for customers, colleagues and suppliers for the past 4 years. Prior to this Laura has worked in change & transformation across multiple industries.

Matt is an energy industry veteran with experience leading customer service and large transformation programmes. He’s recently moved to a role looking after other energy suppliers who’ve licenced Octopus software known as Kraken!

Mike is a customer-focused process improvement leader with over 15 years’ experience in the vehicle leasing industry.

Armando is a Manager in the Management Consulting team at Mazars. He has experience working with the private, public and not-for-profit sectors on a variety of projects with a focus on organisational transformation.

Jon leads Arthur Ellis, a charity establishing an alternative to mental health services. Partnering with workplaces to improve colleague wellbeing, he funds a 1:1 service accessible to people of all ages.

As part of Boomster Consulting, Laura provides training, coaching and certification in Lean, Change and Project Management, with a key focus of supporting people to be their best as individuals and as teams.

Unapologetically enthusiastic & passionate about Wellbeing ,people and how we look after them – Rachel has 25 years in the telecommunication industry with the last 8 leading on Wellbeing in Openreach.

Tim leads the Business Excellence team at National Express and is the founder of Make Work Work Better, a consultancy focused on improving wellbeing through effective work design.

Cilia drives innovation through immersive workshops and user-centric product design. With a passion for empowering people and transforming businesses with emerging technologies, Cilia is at the forefront of supporting businesses with their digital transformation efforts.

Yogesh has over 30 years’ experience in the civil engineering and construction industry both in the public sector as a client and in the private sector as a consultant and contractor. In his current role, he has responsibility for process management, business improvement and innovation across the UK business.  Yogesh has a passion for achieving customer and business value through lean practices, innovative thinking and creating the links between inputs, outputs, outcomes and value. 

His current focus is on using technology innovation as a “disrupter” to challenge existing business and operating models for design, construction, maintenance, and operations, and making future infrastructure more digitally connected with its customers and environment. 

Gary Kildare is an experienced global business executive in the technology and professional services industry. He has lived and worked around the world, leading teams, and working with clients.

Jo is Head of Lean and Projects for the Fashion & Apparel Business Unit at GXO.

John Sills is Managing Partner at the customer-led growth consultancy, The Foundation, and author of Leadership Book of the Year 2023, The Human Experience.

Lewis is a Change professional across Projects, Programmes and Portfolio disciplines, with experience across Retail, Commercial & Supply Chain functions. Focused on outcomes, not outputs, to deliver improved customer & colleague satisfaction

Bryony is a Chartered Quality Professional and her career spans diverse sectors including automotive, oil and gas, and utilities. With a robust background in navigating complex processes, she brings a wealth of experience to ensure quality standards and operational excellence across multiple industries.

Jeremy Brackpool is responsible for decarbonising a £3Bn company and leads climate reporting standards for the book industry. He is passionate about personal action and is creating a nature reserve.

Dougal is Chair of the Society for the Environment and CEO of Grown in Britain. Formally he was Head of Profession for Defence Estates, Confor Director and a Defra Director.

Paul has 25 years in Research & Development Executive roles within Chemical and Materials Companies. A specialist in Design for Quality with broad experience of Quality & Regulatory Compliance to highest standards.

Ricardo is a distinguished lecturer in Quality Management and organisational excellence, a PhD student in Quality Management and sustainability, and the leader of the Chartered Management Degree Apprenticeship at the University of Portsmouth Business School

Kerri joined DPD in 2023 to contribute to achieving Net Zero by 2040, utilising over ten years experience delivering strategic and operational sustainability initiatives across the construction and funeral industries.

Adele Cihlar is a seasoned professional with over 20 years of experience. Skilled in methodologies like Lean, Six Sigma, and Agile, Adele has held pivotal roles at BT, The Co Op and Cummins Engines.

A business improvement lead with approximately 30 years’ experience in the Telco industry. Ceri specialises in process transformation and has a passion for developing, mentoring and coaching teams.

As Regional Director for East Africa, Gwakisa Stadi oversees Helios Towers operations in the region, while his expertise and commitment to business excellence are demonstrated by his Black Belt LSS qualification

Moore’s Lean Six Sigma career began in Motorola. Working with Catalyst gives him the opportunity to use it with people in all types of roles and organisations.

Rich Seddon, Partner and CEO at PMI, is an astute change leader known for delivering radical improvements in productivity, financial performance, quality, and customer satisfaction. He excels in motivating teams to achieve exceptional results.

Dr. Alaa Garad, Pro Vice-Chancellor at Al Maktoum College, is renowned in Quality Management and Organizational Learning. He authored ‘The Learning-Driven Business’ and received the 2022 Headline UK Excellence Award.

An accomplished C-suite executive, who as an internal consultant, has driven enterprise-wide strategic transformation, across multiple businesses, disciplines, and processes. with impact across Customer, People, Technology and with c£1bn financial benefit.

Michelle is a visionary, impartial leadership advisor with over 20-years multifaceted experience across strategic planning, transformational change leadership, financial management and corporate governance, earned in various industries and across Public, Private & Non-Profit sector organisations.

Tonya is a Management Consultant at Mazars. With her background in finance and behavioral science, she brings evidence-based and human-centered approach to uplift individuals and improve organisations.

Ex-professional footballer, now mentoring elite athletes. Author of the “Dreams to Goals” playbook, guiding individuals to achieve their dreams and excel in their personal and professional lives.

Alan is a BQF Board member and partner for Customer Experience and Values development programmes. He is Founder of SERVICEBRAND GLOBAL Ltd and help progressive leaders to deliver values-driven service for sustained performance.

As Training Academy Manager at Currys, I lead the Supply Chain and Services Operations training strategy, overseeing all activity including our 3 Technical Training Academies, compliance, driving, soft skills, and apprenticeship training.

Highly experienced Change and IT Programme Manager, Business Coach and Trainer of blue-chip corporations, local government and SMEs across sectors, also leading significant change as FND Dimensions’ Chair of Trustees.

Peter has 30+ years experience in Change, Continuous Improvement and Operational  Excellence with companies as diverse as GE Capital, Vodafone, Virgin Media, Mærsk Line & LEGO Group. Now semi-retired, coaching, training and supporting excellent people. 

Merel is an Assistant Manager in the Mazars Management Consulting team, with a keen interest in the interconnected relationship between people and strategy. She holds a MsC in Business Administration

David has 30+ years experience of Managing Projects and Programmes in the Telecommunications and Insurance industries, ranging from leading single IT implementations to Major Business Change and Regulatory Programmes.

Divya, data, and revenue assurance expert, excels in data transformation consultancy. As former Head of Assurance at BT, she delivered significant financial recoveries through process improvement & digital solutions

Jenna is theBusiness Architecture Manager for Strategic Change in British Gas Service and Solutions. She is creative, optimistic, and passionate about delivering excellent outcomes for their customers, people and business.

Kieran is a Management Consultant at Mazars, he has been with the firm for almost 9 years. His area of focus is project management, supporting clients to mobilise, deliver and recover project activity.

Alex is a continuous improvement coach and consultant at Centrica, with 16 years’ experience of operational excellence, change delivery and leadership in the energy, insurance and energy services industry.

Armando is a Manager in the Management Consulting team at Mazars. He has experience working with the private, public and not-for-profit sectors on a variety of projects with a focus on organisational transformation.

Danny is Head of Delivery at Currys Plc with 10+ years leading project transformation across Supply Chain, Logistics, HR and Corporate functions. 2023 UK Excellence Awards winner for Best Team, and Innovation.

Kirsten is the Continuous Improvement Coach at Victrex PLC. Victrex is an innovative world leader in high performance polymer solutions, focused on the markets of automotive, aerospace, energy, electronics & medical.

As part of Boomster Consulting, Laura provides training, coaching and certification in Lean, Change and Project Management, with a key focus of supporting people to be their best as individuals and as teams.

Melissa transitioned from an operational background and is an experienced consultant specialising in Change Management, Leadership Development, Quality Management Systems, Process Improvement, and more. Melissa won the Emerging Leader Award in 2020.

Amanda is a strategic advisor, business consultant and visiting fellow for Zinc VC. With over 20 years’ experience in commercial roles, Amanda partners with start-ups and SMEs to realise growth ambitions.

Carla is the Director of Customer and Operations for Openreach with over twenty years’ experience in leadership of large teams. Carla studies – with her MBA and published journals focussing on motivation across teams.

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Peter has 30+ years experience in Change, Continuous Improvement and Operational  Excellence with companies as diverse as GE Capital, Vodafone, Virgin Media, Mærsk Line & LEGO Group. Now semi-retired, coaching, training and supporting excellent people. 

Nicola Harris, with 30+ years in travel industry leadership, has driven significant improvements and efficiencies at TUI Group, leading major transformation programs and fostering a culture of continuous improvement and operational excellence.

Adam is a Continuous Improvement Director for Spring Solutions. Having worked in telecoms for 12 years he has recently moved into manufacturing where he is looking at maximising their systems to support customers. Looking at collaborating with teams and driving positive change within the organisation.

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COO at Ofgem since August 2023, Melinda was previously the Commercial Director at the Department of Health and Social Care and Group Commercial Services Director at the Department for Transport.

Katie is Director of the Executive Business Centre at the University of Greenwich. She has a keen interest in leadership development and how industry and academia can work together to support businesses and economic growth.

Kay is the Founder of Business Reimagined. She has worked in leadership assessment and development for 18 years and currently helps leaders to break patterns, ignite creativity and cultivate resilience.

Peter has 30+ years experience in Change, Continuous Improvement and Operational  Excellence with companies as diverse as GE Capital, Vodafone, Virgin Media, Mærsk Line & LEGO Group. Now semi-retired, coaching, training and supporting excellent people. 

Dr Rozana Huq is the Principal at RHM LEADERSHIP based in the UK. She is an author, leadership educator, and conference speaker, helping quality professionals and leaders achieve organisational excellence.

First introduced to Continuous Improvement nearly 10 years ago, Katie was inspired to pursue a career in transformation and has been fortunate to work in telecoms, supply chain and now insurance.

Laila is a seasoned leader with 21 years of experience in transformation. Her driving force lies in her purpose of “daring people to be better,” which she exemplifies in her leadership, strategic approach, and performance.

A BQF member and individually certified Master level over the past 10 years, Scott is delighted to take part in the BQF Excellence Awards as a Judge.

Gary has worked in Customer Service for BT/Openreach for over 30 years. He believes people do business with people and great service should be at the centre of all we do.

Laila is a seasoned leader with 21 years of experience in transformation. Her driving force lies in her purpose of “daring people to be better,” which she exemplifies in her leadership, strategic approach, and performance.

Laura is currently Head of Process Experience at Tesco and has been looking after making things a little every day for customers, colleagues and suppliers for the past 4 years. Prior to this Laura has worked in change & transformation across multiple industries.

Mohammed is a Transformation Manager at BT and co-founder of the charity River of Mercy, I’m passionate about charity work and dedicated to making a positive impact and effecting change for the less fortunate.

A Business Black Belt in Lean Six Sigma, Pepper has been working in the voluntary sector for over 15 years and is currently the Head of Continuous Improvement for the British Heart Foundation.

Daryl is CEO of Magpas Air Ambulance Charity; he is Deputy Lieutenant to HM The Kings Lord Lieutenant of Cambridgeshire and Honorary Commander in the US Air Force.

As Head of People, Home-Start UK, Ella has a proven track record in re-energising human resources within both large and small companies, the NHS and most recently the charity sector.

Laila is a seasoned leader with 21 years of experience in transformation. Her driving force lies in her purpose of “daring people to be better,” which she exemplifies in her leadership, strategic approach, and performance.

Martin has worked in Quality and Change Management for 30+ years. Currently working with a range of clients in the Public Sector, a keen photographer, and avid Liverpool FC follower.

Kim works in the telecoms sector, with experience at both Openreach and Vodafone now leads Openreach’s Project Services team. She is passionate about delivering exceptional customer service.