Member Excellence Hour - AI for Knowledge Management
Chevonne Hobbs, Senior ITSM Consultant & Practice Leader at Illuminet
Join Chevonne Hobbs as she explores how AI is reshaping Knowledge Management to drive service excellence, governance, and innovation. Drawing on real-world use cases and a practical implementation framework, this session will guide you through embedding AI into your KMS with purpose and precision. Expect insights on ethical AI, user adoption, and measurable outcomes, plus a vision for future-ready, human-centered service operations.
Whether you're just starting your AI journey or looking to mature your KM strategy, this webinar offers inspiration and actionable takeaways.
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