EFQM | Primary Partner

Publications

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CodeTitleDescriptionGroupImageMember price including VATNon Member price including VAT 
LSSIJThe Lean Six Sigma Improvement JourneyThis book integrates the key concepts, tools and techniques of Lean Thinking and Six Sigma. The Improvement Journey follows an eight step improvement process, mapped against the Define, Measure, Analyse, Improve, Control (DMAIC) methodology.Information and Educational1£49.00£59.75Purchase
PUB4818Excellence One ToolbookThe Excellence One Toolbook is a practical set of tools that you can use with the teams you lead. It encompasses the templates, checklists and help-cards you need to make a difference. EFQM Publications2£40.00£50.00Purchase
PUB6340EFQM Framework for Corporate Data Quality ManagementThis document describes the Framework for Corporate Data Quality Management (CDQM). It supports organisations in the assessment and analysis of remedies for missed opportunities and unexploited potentials of CDQM. EFQM Publications3£26.40£33.00Purchase
PUB6586The Fundamental Concepts of Excellence 2013This publication describes these attributes, what EFQM calls the Fundamental Concepts of Excellence, in further detail and we believe that their incorporation into the ways of working of any organisation will help it to improve its overall performance.EFQM Publications4£7.00£9.00Purchase
PUB6593Determining Excellence 2013This Questionnaire has been designed to help any organisation determine its position against a framework of Excellence, boost start and select priorities. The Questionnaire consists of 44 equally weighted and balanced statements driven from the EFQM Excellence Model. EFQM Publications5£23.80£30.25Purchase
PUB6708The EFQM Excellence Model 2013The EFQM Excellence Model brochure provides detailed information on these three integrated components: The Fundamental Concepts of Excellence, The EFQM Excellence Model and RADAR logicEFQM Publications6 7 8 9 10£24.00£30.00Purchase
PUB6708-05The EFQM Excellence Model 2013 - 5 PackThe EFQM Excellence Model brochure provides detailed information on these three integrated components: The Fundamental Concepts of Excellence, The EFQM Excellence Model and RADAR logicEFQM Publications6 7 8 9 10£108.00£135.00Purchase
PUB6708-10The EFQM Excellence Model 2013 - 10 PackThe EFQM Excellence Model brochure provides detailed information on these three integrated components: The Fundamental Concepts of Excellence, The EFQM Excellence Model and RADAR logicEFQM Publications6 7 8 9 10£199.00£255.00Purchase
PUB6708-15The EFQM Excellence Model 2013 -15 PackThe EFQM Excellence Model brochure provides detailed information on these three integrated components: The Fundamental Concepts of Excellence, The EFQM Excellence Model and RADAR logicEFQM Publications6 7 8 9 10£288.00£360.00Purchase
PUB6708-20The EFQM Excellence Model 2013 - 20 PackThe EFQM Excellence Model brochure provides detailed information on these three integrated components: The Fundamental Concepts of Excellence, The EFQM Excellence Model and RADAR logicEFQM Publications6 7 8 9 10£360.00£450.00Purchase
PUB7408Assessing for Excellence 2013This book introduces a number of different Self-Assessment techniques, all of which are being practised by organisations in Europe and beyond right now. The purpose of this brochure is to help you decide which technique(s) offer your organisation the best value, not just for today , but just as importantly, for the future.EFQM Publications11£26.50£33.00Purchase
PUB7552EFQM Management DocumentThe EFQM Management Document provides a simple format for describing how the strategic objectives of an organisation are being implemented. It uses the framework of the EFQM Excellence Model to describe the key approaches adopted, how they are being deployed and the results achieved.EFQM Publications12£12.00£15.00Purchase
PUB7569EFQM User Guide DMAIC Improvement MethodologyDMAIC is a structured approach for problem solving. It is often used in Six Sigma or Lean approaches to define the stages of a project. It provides a framework for understanding the root causes of a problem and then developing appropriate solutions to eliminate them.EFQM Publications13£12.00£15.00Purchase
PUB7576EFQM User Guide Perception SurveysThe field of Market Research is constantly evolving, with new theories and analytical techniques being developed, in addition to existing ones being refined based on new learning. Taking a holistic view to collecting and collating the perception data from the different stakeholder groups is crucial to gaining a clear understanding of their needs and expectations.EFQM Publications14£12.00£15.00Purchase
PUB7583EFQM User Guide Understanding an Organisation's StakeholdersAs stakeholders have either influence or interest in the performance of the organisation, it is key that any organisation has clearly identified the different stakeholder groups, understands their level of influence and takes their opinions, priorities and concerns into account when developing and reviewing strategy and supporting policies.EFQM Publications15£12.00£15.00Purchase
PUB7590Radarise Your Business For Success 2013This book is divided in 4 sections :
• What is going on in our organisations and reasons for changing the way of thinking in the struggle for sustainable excellence.
• Detailed description of the generalised RADAR approach
• Brief summary of different ways in the search for Excellence to show that all over the World national and international Quality organisations are improving their Excellence frameworks
• What really makes the difference
EFQM Publications16£50.40£63.00Purchase
PUB7613EFQM Set of 4 User GuidesThe EFQM Management Document provides a simple format for describing how the strategic objectives of an organisation are being implemented. It uses the framework of the EFQM Excellence Model to describe the key approaches adopted, how they are being deployed and the results achieved.EFQM Publications17£40.00£50.00Purchase
PUB7712Assessor Scorebook 2013Users of this scorebook will already have read carefully the EFQM Excellence Model 2013, particularly the section on the RADAR Logic.

This printed version can support Assessors in their work, for instance, to conduct an internal Assessment.
EFQM Publications18£28.00£35.00Purchase
PUB7828EFQM Framework for Marine ExcellenceThe EFQM Excellence Model is based on a set of European values, first expressed in the European Convention on Human Rights (1953) and the European Social Charter (revised in 1996). This treaty is ratified by the 47 member states of the Council of Europe and the principles are incorporated into national legislation.EFQM Publications19£26.40£33.00Purchase
PUB7835People Perception 2013 Benchmark ReportThis report is designed to provide a reference to organisations wishing to see how they compare with the applicants for the EFQM Excellence Award. But comparing numbers is just the start of the process; the next stage is to understand how these results are being achieved.EFQM Publications20£40.00£50.00Purchase
Pub7842Customer Perception 2013 Benchmark ReportThe data contained in this report has been provided by applicants from the European Excellence Award processes from 2008 to 2013, including Good Practice examples from Ricoh Europe, Alpenresort Schwarz (Austria), Wakefield District Housing (UK), and Stavropol University (Russia).EFQM Publications21£40.00£50.00Purchase