EFQM | Primary Partner

Privacy and cookie policy

This policy sets out how we, BQF (British Quality Foundation), will use and protect any information that you give us when you use our website.


A cookie is a small file which may be placed on the device you’re using to access our website. If your browser settings allow it, the file is added and the cookie helps us analyse web traffic, or improve your user journey. Cookies allow web applications to respond to you as an individual. The web application may tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

How we use cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes. These cookies are anonymous and cannot be used to track your activity as an individual. This information is not shared by us with any additional third parties.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline them if you prefer. This may however prevent you from taking full advantage of our website.

Other information we may collect

We may collect the following information, for example via forms on our site:
• Name and job title
• Contact information including your email and/or postal address
• Other information relevant to your request for information/purchasing an item/becoming a member or booking an event, workshop, seminar etc

Please note that any data you transmit is at your own risk as transferring information over the internet is generally not completely secure.

What we do with the information we collect

We collect this information to understand your needs and provide you with a better service, and in particular for:
• Internal record keeping
• Improving our products and services
• Periodically sending you promotional information about new products, special offers, or other information which we think you may find interesting, using the email and/or address you have provided (unless you have chosen not to receive such emails)
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail unless you have chosen not to be contacted by these methods for this purpose
• We may use the information to customise the website according to your interests


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website contains links to enable you to visit other websites of interest easily. Once you have used these links to leave our site, we do not have control over other websites. We cannot be responsible for the protection and privacy of any information which you provide while visiting such sites.

Managing your personal information

We may need to pass on information you have provided to us to organisations providing products and services on our behalf in order for them to deliver those products and services or respond to enquiries about them. We will only do this where absolutely necessary and require those organisations to adhere to the appropriate legal requirements when managing your data.

We will not sell, distribute or lease your personal information to third parties unless we have your prior permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information we hold on you, please contact us. [link to let us contact you form]

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.