The National Probation Service (NPS) achieves EFQM Recognised for Excellence (R4E)
Wed, 08/01/2020 - 14:13
The National Probation Service (NPS), a statutory criminal justice service that supervises high-risk offenders released into the community, has successfully achieved a 5-star EFQM Recognised for Excellence (R4E) following a rigorous assessment in December 2019. NPS previously achieved a 2-star EFQM Committed to Excellence (C2E) in 2016 and a 4-star EFQM Recognised for Excellence (R4E) in 2017.
Amy Rees, Director General for Probation and Wales said:
I am thrilled by this tremendous achievement for the National Probation Service which is evidence of the excellent work undertaken and the dedication our staff demonstrate in their roles to protect the public and change lives.
Sonia Crozier, Chief Probation Officer and Director for Women said:
I am absolutely delighted that the British Quality Foundation has awarded NPS a five star excellence rating. It is a testament to the hard work, commitment and professionalism that our staff show every day in changing lives.
Everyone should be exceptionally proud of this considerable achievement especially during a period of enormous change. And it’s was a great way to end 2019.
The BQF Lead Assessor added:
The Assessor team were impressed with the improvement that NPS had made across a number of areas since the least assessment. Innovation and creativity was seen across the business in service delivery and business processes and leaders are committed to ensuring an increasingly inclusive and engaged culture of excellence for all stakeholders. Everyone the assessors met were passionate about telling the inspiring story of what they had done to drive performance improvements and support the continuous improvement journey. The recognised for Excellence 5* achievement reflects these efforts.
Want to improve your business performance? Find out more about the EFQM Levels of Excellence.