EFQM | Primary Partner

The Benefits of Being a BQF Assessor

Tue, 12/03/2019 - 12:16

Jamie Green, Business Improvement Manager at Chiltern Railways, shares his journey of becoming a first time assessor through BQF.

I have worked with the EFQM model for over 10 years, learning and making my way around the model understanding the value added to the sector I worked in. However, six years ago a new role pushed me to use the EFQM Model & RADAR scoring approach to deliver continuous improvement. It worked with staggering results. Since then I have utilised the model to deliver results wherever I have been, encouraging other users and businesses to follow the approach to deliver benefits.

In 2017, I ran a full Recognised for Excellence (R4E) assessment for Chiltern Railways that delivered a 5* result and a 600 award. We were also awarded the prestigious BQF National Innovation Award as part of the UK Excellence Awards for using my experiences of the model to drive the overall assessment and key components of continuing improvement further. Achieving the award drove me to pursue the model even further, and after receiving sought out advice from BQF, I have improved in business strategy, process and systems. Most significantly, they suggested I should consider being an assessor. I was delighted!

In February this year I was selected to complete my first ever assessment as a trained assessor of the model. It was an R4E assessment, and my personal objective from the assessment was to capture as much best practice to bring back to the business for either Business as usual delivery or to assist with our next external assessment.

I enjoyed the five day assessment thoroughly, from the planning to the brilliant support provided by BQF. I am proud of what I achieved – I had a huge impact in the feedback stage of the assessment and was responsible for accountable criteria. Although the assessment was exhausting, it was made easier by the BQF team preparing me beforehand for the assessment. I thought I knew the model well, but the assessing made me understand how the model aligns with making the business perform better, rather than operating the model as a nine singular criteria.

As a result of this experience I have 36 recommendations and best practice ideas to use back in my own business and I now have a real thirst to complete further assessments and complete the Qualified Assessor Training (QAT).

Want to become an assessor?


Already EAT trained and want to join a team either as an experienced or new assessor? Please email Diane Dibley for more information. Alternatively, if you’d like to join our next QAT course from 30 April – 2 May, find out more and book your place here.