EFQM | Primary Partner

National Express Limited achieves EFQM Recognised for Excellence (R4E)

Wed, 06/02/2019 - 15:39

National Express Limited is part of National Express Group PLC, a leading transport provider delivering services in the UK, Continental Europe, North Africa, North America and the Middle East.

It is the only nationwide network of coach services, with their iconic white coaches connecting over 900 destinations across the UK and Ireland and into mainland Europe. The business has successfully achieved a 5-star EFQM Recognised for Excellence (R4E) following a rigorous assessment.

EFQM Recognised for Excellence is Europe’s leading recognition programme for organisational performance, and forms part of the EFQM Levels of Excellence.

Chris Hardy, Managing Director at National Express Coach said:

We are delighted to have retained a 5* accreditation against the EFQM framework for the second year running. The process brings fresh eyes to our organisation, helping to identify our strengths alongside areas for improvement, which we incorporate into our annual plans. We will continue to be assessed against the framework. It brings a real benefit to National Express and supports us in our ongoing journey to excellence. It is an added privilege to be considered as a role model for the British Quality Foundation’s large network of member organisations with whom we share best practice with.

The Lead Assessor added:

National Express Limited continues to show their commitment to embedding excellence in all processes and operations. The business is focusing on becoming a real customer centric organisation and is continually looking to innovate and provide improved customer experience.

Want to improve your business performance? Find out more about the EFQM Levels of Excellence.