EFQM | Primary Partner

John Lewis Magna Park is Recognised for Excellence

Mon, 03/07/2017 - 14:58

A strong desire to continually enhance its customers’ experience ensured John Lewis’s semi-automated national distribution centre at Magna Park (one of six distribution centres in the John Lewis supply chain around the UK) achieved four-star recognition in a recent EFQM Recognised for Excellence (R4E) assessment.

Launching the Magna Park Distribution Centre in 2009 was critical to the success of the John Lewis Partnership supply chain strategy and to align to double-digit omnichannel growth.

The distribution centre is a multi-award winning, state of the art logistics facility which handles small, ‘binnable’ and Hanging Garment stock, serving the business with a ‘little and often’ replenishment strategy to its branches and the fulfilment of johnlewis.com online orders.

 

John Munnelly, Head of Operations at Magna Park said:

We pride ourselves on what we do, and relished the opportunity to go through the R4E process with BQF, to challenge ourselves, and to drive the next phase of our aspiration to be ‘Best in Class’.

The BQF Lead Assessor commented:

The assessors were impressed with John Lewis Magna Park’s strong desire to continually enhance its customers’ experiences both for those making on-line orders and for its branches throughout the UK. It also understands the integral part it plays in the continuing success of the John Lewis Partnership and how it supports the brand by its successful operations.

Read the full press release.