EFQM | Primary Partner

Interserve’s justice business – a role model for Excellence

Wed, 31/05/2017 - 12:00

Passion and commitment shine through as this multi-sector partnership is recognised and rewarded following a new approach to assessing.

Interserve’s justice business and its five Community Rehabilitation Companies (CRCs) have each achieved two-star recognition following recent EFQM Committed to Excellence (C2E) assessments, the highest award at this level.

The concept of assessing the six elements of the organisation during an intense period of time is a fairly new one as assessments are typically delivered on an individual organisation basis. However, developed to support internal benchmarking, this approach enabled Interserve to evaluate how a large, relatively new transformation project incorporating a number of centralised functions is embedded within the organisation and how it affects different areas of the business. It also helped to identify those areas of good practice that could be facilitated and shared across all departments across the company.

The Assessors said

Throughout the six assessments the level of passion for and commitment to delivering the vision of “redefine the future for people and places” was instantly evident and impressive. Much has been achieved in a relatively short time.

Ian Mulholland, Interserve’s Director of Justice, said:

I am delighted that our Community Rehabilitation Companies and headquarters team received accreditation from the highly regarded EFQM process illustrating that we are Committed to Excellence.

Russell Longmuir, CEO of BQF commented:

BQF is particularly happy to be continuing its long relationship with both probation and Interserve.

This achievement is remarkable when viewed against the background of transformation that has been undertaken in a relatively short period. I am also pleased we were able to facilitate an approach to undertaking the assessments that added value to the process. Something BQF aspires to do all the time.  I am sure we will see the CRCs and the Interserve Central Team going from strength to strength and look forward to supporting their journey

Interserve is working to create safer communities, prevent future victims of crime and support those at risk of re-offending. The justice division demonstrates expertise from across the criminal justice arena including local and national government, probation, policing, prisons, partnerships and the third sector.

Read the full press release