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Events News

Thu, 12/07/2018

Charlie Casey, Senior Customer Performance Manager at Barclays Bank, defines his key takeaways from the Special Interest Group meeting at John Lewis’s distribution centre, noting why customer experience is always key. I wanted to reflect on the recent collaborative Special Interest Group meeting of Customer Experience and EFQM. We had an opportunity to spend a…

Events News

Wed, 27/06/2018

  On Wednesday the 20th of June the BQF Excellence Showcase celebrated the success of our 2018 UK Excellence Award winners. Toni Allen the EMEA Marketing Director for BSI, our main sponsor, welcomed us to their Milton Keynes headquarters and introduced us to their approach to and new standards for organisational resilience. This was followed…

Events News

Wed, 08/11/2017

The launch of the new Self-Directed Project Groups initiative took place on 6 November and was greeted with enthusiasm. Self-directed project groups provide the opportunity for BQF Members to explore a subject in depth with like-minded peers. They promote personal development, collaboration and networking. The groups will develop new ideas and materials which are then…

Events News

Tue, 17/10/2017

On Thursday the 12th of October, Barclays, one of our Gold Members, hosted our Digital Disruption event. Professor Julian Birkinshaw, one of the world’s foremost experts of digitisation and change, with delegates and speakers, explored whether digital ‘disruption’ is just another organisational issue or a business change that needs to be managed. Six powerful and passionate…

Events News

Wed, 21/06/2017

On Wednesday 14 June, John Lewis Distribution Centre at Magna Park in Milton Keynes, kindly hosted our EFQM Excellence Model User SIG on the topic of Managing with Agility. The group discussed how we live in a Volatile, Uncertain, Complex and Ambiguous world which has created an imperative for organisations to become more agile. Ryan Snape,…

Events News

Wed, 10/05/2017

Global excellence at a regional level Like you, we strive to continuously improve. We’re always looking for new and innovative ways to support you, our members and non-members, at all stages of your improvement journey. We work with all organisations regardless of size, sector or region and recognise the importance of what we do and…

Events News

Tue, 18/04/2017

On Tuesday the 4th of April, BT, one of our Gold Members, hosted our Psychology Masterclass which featured guest speaker and leading psychologist Professor Adrian Furnham of University College London. Adrian has been Professor of Psychology at University College London since 1992 and has written over 70 books including Management Intelligence (2008), The Elephant in the…

Events News

Wed, 01/03/2017

GSK invited BQF’s members to hear and learn about GSK’s Human Factors Journey. There were great presentations from the speakers; Siemens, GSK and CIRAS, who all contributed to demonstrating and showcasing real life examples of how people are using Human factors approaches to improve the working environment. Together with GSK employees and our members Skanska, Kier Construction, and Chiltern Railways and the…

Events News

Fri, 03/02/2017

The 2017 BQF Excellence Showcase highlighted the great achievements of our 2016 Award winners. With over 100 of our members and new guests in attendance, attendees were able to hear from the winners of our UK Excellence Award, Achievement Awards, and our Lean Six Sigma Award. The Excellence Showcase offered delegates a one-day programme packed with compelling…

Events News

Fri, 09/12/2016

The final Customer Experience Special Interest Group event of the year took place on Monday 5th December and was hosted by Barclays in Canary Wharf. The event focused on how technology can enhance the customer experience in many different ways. Three powerful and passionate presentations were given by Barclays, Telefonica and Nationwide. Each of the…