Arriva Rail London achieves EFQM Recognised for Excellence (R4E)
Wed, 27/11/2019 - 13:54
Arriva Rail London, the train operating company responsible for running the London Overground network under a Concession Agreement with Transport for London (TfL), has successfully achieved a 5-star EFQM Recognised for Excellence (R4E) following a rigorous assessment in November 2019.
Will Rogers, Managing Director at Arriva Rail London said:
“We are pleased to have achieved 5* Recognised for Excellence (RfE) and our highest score ever in an EFQM assessment. We see real value in the EFQM model as a validation of key processes in our business and as a framework for driving continuous improvement.”
The BQF Lead Assessor added:
“Despite the constant changing and challenging environment in which the business operates Arriva Rail London continue to focus on improvements to the customer experience and delivering high performance. The assessors were impressed with everyone’s dedication to ensuring the customer’s needs come first and the continued high levels of success. As well as retaining it’s much deserved 5* Recognised for Excellence status the business has demonstrated an improvement in position since the previous assessment.”
Want to improve your business performance? Find out more about the EFQM Levels of Excellence.