EFQM | Primary Partner

Fundamental Concepts of Excellence

There are eight Fundamental Concepts of Excellence. They are the underlying principles for any organisation to achieve sustainable excellence and develop an excellent organisational culture:




1. Adding value for customers

Excellent organisations consistently add value for customers by understanding, anticipating and fulfilling needs, expectations and opportunities.

2. Creating a sustainable future

Excellent organisations have a positive impact on the world around them by enhancing their performance whilst simultaneously advancing the economic, environmental and social conditions within the communities they touch.

3. Developing organisational capability

Excellent organisations enhance their capabilities by effectively managing change within and beyond the organisational boundaries.

4. Harnessing creativity and innovation

Excellent organisations generate increased value and levels of performance through continual improvement and systematic innovation by harnessing the creativity of their stakeholders.

5. Leading with vision, inspiration and integrity

Excellent organisations have leaders who shape the future and make it happen, acting as role models for its values and ethics.

6. Managing with agility

Excellent organisations are widely recognised for their ability to identify and respond effectively and efficiently to opportunities and threats.

7. Succeeding through the talent of people

Excellent organisations value their people and create a culture of empowerment for the achievement of both organisational and personal goals.

8. Sustaining outstanding results

Excellent organisations achieve sustained outstanding results that meet both the short and long-term needs of all their stakeholders, within the context of their operating environment.

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