EFQM | Primary Partner

Laila Iftikhar-Ali, Head of IT & Transformation, The Adecco Group UK & Ireland

Laila is an affiliate of the ACCA and has been working within The Adecco Group UK & Ireland in various roles for over sixteen years.

Laila’s primary roles were working within and leading the Finance Operations function as part of the Shared Service Centre. Laila played a key role and led the Shared Services scope for several new client implementations, collaborating with internal and external stakeholders.

Laila moved into the Change function successfully delivering the Pinnacle transformation program, Performance excellence (PERFORM) within the Central Services functions and The OA Way with Office Angels. The PERFORM program won the AMCF Change Management Award for its successes.

As Change Director, Laila has led the transformation across the UK&I Group supporting the Executive Board with designing and evolving the target operating model across the business.

Earlier this year, Laila also began leading the IT function to bring the function closer to the business and adapt the approach for digital transformation and the future of work at The Adecco Group. 

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