Our Special Interest Groups epitomise what the BQF community is all about: sharing good practice across industries in the pursuit of performance improvement.
We run a series of special interest group events throughout the year – where you can share learning and experience with others facing similar challenges.
We’re excited to bring you these upcoming events run by some of our most popular groups. Come along to network and share common goals with other attendees, and hear from organisations who are proud to share their stories, warts and all – a rarity in what is often a very competitive landscape.
Run by members, for members, these events welcome all organisations and anyone wanting to improve their business – so we’d recommend booking your place quickly before it’s gone.
Gold Members are allocated free places at Special Interest Group events whilst our other members receive discounted rates.
Find out more
The Customer Experience special interest group focuses on the customer-related issues that organisations face such as employee engagement, customer loyalty and advocacy, and customer intimacy, and how use of appropriate planning, prioritisation, improvement and review techniques can address them.
Chair: Jill Johnston, TQMI.
Thursday 14th September 2017. HomeServe, Walsall
The importance of ensuring that vulnerable customers are treated fairly, with empathy and sensitivity is a growing priority in businesses.
This Special Interest Group (SIG) event is hosted by HomeServe, an organisation which has been on an amazing transformation to become one of Glassdoor’s top 3 places to work in the UK. HomeServe has also been recognised in the top three UK Services companies for Customer satisfaction in 2017, in the UKCSI study.
Delegates will also hear from Nationwide and Barclays and how they are working to develop a culture of understanding and empathy, embedding the appropriate behaviours in their colleagues through training and ensuring vulnerable customers are being fully supported for more successful outcomes.
Construction and Infrastructure
This special interest group provides a forum for members and non-members across construction and infrastructure sectors to share good practice and network with other like-minded individuals.
Thursday 28th September 2017. BQF, London
We are delighted to announce we will be holding our very first Construction and Infrastructure Special Interest Group (SIG) event on 28 September in London.
The first meeting will focus on Lean, a set of powerful tools and techniques that helps organisations improve efficiency, productivity and customer satisfaction. The meeting aims to:
- Help you understand how and why Lean is being deployed across a broad range of organisations.
- The role Lean plays in strategy and planning.
- How Lean initiatives can be improved and how other organisations can use Lean methodologies to enhance business performance.
EFQM Excellence Model User
The EFQM Excellence Model User Group is for anybody already using the Model, or interested in using it, to achieve optimum results by learning from the experiences of others.
Chair: Gail Tutcher, BQF.
Lean Six Sigma
The Lean Six Sigma special interest group provides a forum for delegates to share and learn about topics relating to process improvement.
Chair: James Aherne, Renault-Nissan Consulting.
In industry, human factors (also known as ergonomics) is the study of how humans behave physically and psychologically in relation to particular environments, products, or services.
The purpose of the Human Factors Special Interest Group is to share good practice and the latest developments of and learnings of Human Factors in a safe environment.
The Rail Industry special interest group provides a platform to promote the effective use of the EFQM Excellence Model within the rail industry and partner organisations.