EFQM | Primary Partner

Special Interest Groups

We run a series of special interest group events throughout the year – where you can share learning and experience with others facing similar challenges.

As well as hearing from high-quality guest speakers, these groups give you the opportunity to network, discuss issues, explore ideas and keep abreast of the latest developments in business excellence.

Events are held throughout the UK and are often hosted by BQF member organisations.

Our special interest group events are open to members and non-members. Members get discounted rates – and preferential rates for additional places – for many of the events.

EFQM Excellence Model User Group

The EFQM Excellence Model User Group is for anybody already using the Model, or interested in using it, to achieve optimum results by learning from the experiences of others.

Chair: Gail Tutcher, BQF.

Lean Six Sigma

The Lean Six Sigma special interest group provides a forum for delegates to share and learn about topics relating to process improvement.

Chair: James Aherne, Renault-Nissan Consulting.

Rail Industry

The Rail Industry special interest Group provides a platform to promote the effective use of the EFQM Excellence Model within the rail industry and partner organisations.

Customer Experience

The Customer Experience special interest group focuses on the customer-related issues that organisations face such as employee engagement, customer loyalty and advocacy, and customer intimacy, and how use of appropriate planning, prioritisation, improvement and review techniques can address them.

Chair: Jill Johnston, TQMI.

Find out more

For up-to-date information about special interest group events, dates and topics, please call us on +44 (0)20 7654 5000, email Rosie Day or let us contact you.