EFQM | Primary Partner

Special Interest Groups

We run a series of special interest group events throughout the year – where you can share learning and experience with others facing similar challenges.

As well as hearing from high-quality guest speakers, these groups give you the opportunity to network, discuss issues, explore ideas and keep abreast of the latest developments in business excellence.

Events are held throughout the UK and are often hosted by BQF member organisations.

Our special interest group events are open to members and non-members. Members get discounted rates – and preferential rates for additional places – for many of the events.

Special Interest Groups


EFQM Excellence Model User Group

The EFQM Excellence Model User Group is for anybody already using the Model, or interested in using it, to achieve optimum results by learning from the experiences of others.

Chair: Gail Tutcher, BQF.

Getting Started (or re-started) with the Model – Wednesday 1st March

The EFQM Excellence Model can be an extremely beneficial tool for an organisation. However, it can be a challenge to persuade colleagues or senior managers to adopt the Model. It can also be daunting to implement it throughout a business.

During this event we will hear why two successful organisations, Kuehne + Nagel and Siemens, chose to use the Model, how they approached implementation and what benefits they gained.

Find out more.

Future dates to save for 2017:

14th June

8th November

Details of future events to follow.

Special Interest Groups



Lean Six Sigma

The Lean Six Sigma special interest group provides a forum for delegates to share and learn about topics relating to process improvement.

Chair: James Aherne, Renault-Nissan Consulting.

People, Processes, Results: Using Lean to Enhance Performance – Friday 31 March


Lean Six Sigma (LSS) is a powerful set of business improvement tools that can enhance performance and the services we provide to our customers. When applied, the return on investment can be huge across all industries, garnering a high level of improvement processes, cutting out the inefficiencies and creating a cost effective business.

During this event we will hear from three different organisations, Telefonica, BT and Cummins on how implementing the Lean process has led to a collaborative effort across all levels of business, and was crucial in enhancing their organisations performance.

Special Interest Groups


Rail Industry

The Rail Industry special interest Group provides a platform to promote the effective use of the EFQM Excellence Model within the rail industry and partner organisations.


Special Interest Groups


Customer Experience

The Customer Experience special interest group focuses on the customer-related issues that organisations face such as employee engagement, customer loyalty and advocacy, and customer intimacy, and how use of appropriate planning, prioritisation, improvement and review techniques can address them.

Chair: Jill Johnston, TQMI.


Find out more

For up-to-date information about special interest group events, dates and topics, please call us on +44 (0)20 7654 5000, email Rosie Day or let us contact you.