EFQM | Primary Partner


Organisations that want to achieve excellence are increasingly combining shared good practice, training and assessment tools with research findings and insights into performance improvement and business management.

To support this, we provide our network with access to the latest research and ideas that are driving excellence in business.

How to Achieve and Sustain Outstanding Levels of Performance – research report (2015)

executive summary research
Commissioned by BQF and carried out by Alliance Manchester Business School, this research examines contemporary business practices and explores what excellence looks and feels like and how it can benefit business.

How to achieve and sustain outstanding levels of performance focuses on four selected organisations – exploring how they’re achieving excellent business practices around four key themes. This report is essential reading for any organisation serious about improving performance and profitability,



The research:

Who did we talk to?

We identified four organisations, two B2B and two with a B2C focus:

All four companies have achieved EFQM Recognised for Excellence  at 5 stars. Interserve Construction has also been a recent winner of the UK Excellence Award and the BQF Gold Medal for Excellence.

2013 research

This report builds on work carried out in 2013 – which can be downloaded from our members’ area.

Find out more

For more information about our research or how we can help you improve your organisation’s performance, please call +44 (0)20 7654 5000 or email.