We run a wide range of events, training and learning opportunities across the year. They are open to members and non-members alike.
Members get free places (as well as preferential rates for additional places) at many of our events and workshops. Please call Rosie or Heidi in our events team, to find out more on +44 (0)20 7654 5000 or email us.
How to Produce an EFQM Management/Submission Document – Wednesday 13 September, Birmingham.
Introduction: How to use the EFQM Excellence Model – Tuesday 26 September, Manchester.
Power of Serious Play – For Effective Change – Wednesday 27 September, London.
Our events encourage networking and best practice sharing, open to organisations of all sectors and sizes.
We run training, executive education and one day conferences delivered by expert consultants, business school academics and industry specialists who share the latest research in performance improvement.
Digital Disruption – Is it business as usual? – Thursday 12 October 2017
At this event, with the help of Professor Julian Birkinshaw, one of the world’s foremost experts of digitisation and change, we want to explore whether digital ‘disruption’ is just another organisational issue or business change that needs to be managed. We want to challenge the hype about this topic and suggest that technology is a means of transforming, not an end in itself.
Building a Customer-Centric Organisation – Wednesday 15 November 2017
At this seminar you will explore who is the 21st Century customer and what they expect from a customer-centric organisation. You will consider ways to differentiate and develop the ‘perfect’ customer experience.
Building a Customer-Centric Organisation – The role of the Senior Management and Executive Team – Wednesday 15 November 2017, Evening Event
Designed exclusively for senior decision makers, Directors and the Exec team, this seminar will consider the role of leadership and specifically the role of the executive team in building a customer-centric organisation. Professor Moira Clark of Henley Business School will also share her latest research and work through your own specific organisational issues.
An evening with Peter Wilkinson, MD of Passenger Services DFT – Wednesday 29 November 2017
Join us for an exclusive networking event with drinks and canapes for an evening with guest Peter Wilkinson, Director of Passenger Services, DfT.
In the broad context of his role in the DfT’s Rail Executive, Peter will explore the complexities, uncertainties and likely developments facing the rail industry. Sally Bundock, anchor of the BBC’s flagship business programme BBC Business Live, will be interviewing Peter Wilkinson and facilitating this networking evening.
Special Interest Groups
Our special interest groups are designed around a combination of learning and networking. They’re a chance for you to meet people from other organisations and businesses, share best practice and discuss current issues and trends. Find out more.
EFQM Excellence Model Training
Because we are EFQM’s UK Primary Partner we’re licensed to provide recognised EFQM training to help you understand and apply the model in your organisation.