This workshop is the essential introduction to the EFQM Excellence Model. It is particularly relevant if you are responsible for leading organisation-wide improvement projects. It is also strongly recommended as preparation for the EFQM Assessor Training and the managing an EFQM Self-Assessment course.
The workshop will provide an overview of:
- The history and structure of the Model
- The Fundamental Concepts
- The Criteria and RADAR
- How to get started with the Model
Participants receive a complimentary copy of the EFQM Excellence Model 2013.