EFQM | Primary Partner

Engagement Works

Wednesday 25 April 2018 @ 10:30am - 3:30pm

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Hosted by GSK

This event is a joint conference organised by BQF and Engage for Success. The event is also hosted by GSK.

A Government report published in 2009 by David MacLeod and Nita Clarke sparked a sea-change in thinking about employee engagement. For the first time, engagement was seen as a business issue rather than something confined to the realms of the Human Resources department.

During this event we will explore how employee engagement is both relevant and essential to the success of organisations.

We are privileged to welcome David MacLeod OBE as our Keynote Speaker and to hear his latest thoughts on employee engagement.

Delegates will also be able to choose TWO workshops from the following:

  • The Neuroscience behind Employee Engagement.
  • Making the Business Case for Employee Engagement.
  • Case Study: London & Partners – Keeping young graduates engaged.
  • Case Study: Barclays – Challenger Community: the link between customer satisfaction and employee engagement

Numbers will be limited to encourage interaction with the speakers. There will also be plenty of opportunities to share ideas with peers.

For more information on the event speakers please see our speaker biography page.

Why attend?

  • To learn more about current thinking and new approaches to employee engagement.
  • To network with like-minded peers.
  • To gain new ideas to take back to your organisation.

Who should attend?

This event is aimed at managers, aspiring managers, HR specialists, business owners, independents.

Event Programme

10.30 Registration, Refreshments & Networking.

Welcome and Introduction

Mandy Cooke, GSK; Tom Morrell, Engage for Success; Gail Tutcher, BQF.


KEYNOTE: Employee Engagement – Where Next?

David MacLeod OBE will provide a personal view on the relevance in 2018 of employee engagement to the success of organisations. He will explore how the work environment has changed, how the Engage for Success movement has responded and will share his insights and experience on the four enablers of greater levels of employee engagement

Q&A with the speaker.


Workshop Session 1

Choose one of the following options:

The Neuroscience behind Employee Engagement

Tom Morrell will explore important developments in neuroscience as a key ingredient that  a business can include in a successful employee engagement strategy.

Making the Business Case for Employee Engagement

Donna Reeves will share some of the tangible business benefits that have come from investing in employees.

Case Study: London & Partners

Many of the employees at London & Partners are highly qualified, young people in their first or second roles. Although their average period of employment is short, Simon Joy will explain how they developed a strategy to maximise the engagement of these young people during their time with the organisation.

Case Study: Barclays

Barclays’ ‘Challenger Community’ encourages employees to walk in the customer’s shoes and shape the design of new customer offerings. Greg Hamilton will explain how this has led, not only to high levels of employee engagement, but also significant increases in customer net promoter scores.

13.00 Lunch
13.45 Workshop Session 2

Reflections and Take-Aways

An opportunity for individual and group reflection on the learning from the event as well as to identify practical ideas that can be taken back to the workplace. This plenary session will be facilitated by Gail Tutcher.


Where Next?

Tom Morrell and Gail Tutcher will provide signposts to additional resources, events and networks to support employee engagement.

15.30 Close


Please see the links below for directions and parking. However due to the limited number of parking spaces, delegates are encouraged to get public transport where possible.




For more information, please contact [email protected]



Wednesday 25 April 2018
10:30am - 3:30pm
Member Price
£ 95 +VAT
Non-member Price
£ 120 +VAT
Due to capacity, Gold members will have an allocation of two free places at this event whilst Silver members will be allocated one free place.

Please note: The above Early Bird Rates (£80 Member and £105 Non Member) are only valid for bookings made prior to the 23 March 2018. Bookings made after the 23 March 2018 will be £95+ VAT for Members and £120+ VAT for Non Members.
Event Category:


980 Great West Road
London, TW8 9GS United Kingdom
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