EFQM | Primary Partner

Continuous Improvement - Fully Booked

Tuesday 28 November 2017 @ 9:30am - 4:30pm

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This workshop is fully booked.

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Does everyone in your organisation know who their customers are?
Do they know how well they are fulfilling their customers’ needs on a daily basis?
Do they know what they can work on to improve each day?

Based on BT’s first-hand experience deploying continuous improvement inside their organisation to more than 25,000 employees, this workshop will help you understand what’s needed to develop a continuous improvement culture within your organisation.

A culture of continuous improvement involves everyone and, when done in a sustainable way, can deliver 5-10% benefit year on year. BT’s experience has shown that giving people at the front line a shared purpose and clear direction, together with the capacity and authority to solve simple problems and make change happen, has hard business results, and creates immediate value for your customers.

This workshop will provide a case study of BT’s approach and learning in developing and deploying continuous improvement, and covers four main areas:

  • Setting direction
  • Customer-focused dialogue
  • Team based problem solving
  • Creating change

The workshop includes a simulation and real life examples to reinforce the learning throughout the day.


RBS representative:

I found the workshop leaders to be engaging and professional – they are obviously very committed to the subject matter and this came over in the course.

Vinci representative:

This event left me feeling better placed to embark on a continuous improvement journey

All members receive a number of workshop places FREE of charge as part of their membership package. Please call Heidi Lizzimore – or a member of our events team – to find out more on +44 (0)20 7654 5000 or email us.


Tuesday 28 November 2017
9:30am - 4:30pm
Member Price
£ 125 +VAT
Non-member Price
£ 225 +VAT
Event Category:


3rd Floor, 53 New Broad Street
London, EC2M 1JJ United Kingdom
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020 7654 5000