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This practical workshop will introduce you to tools to identify and respond appropriately to different communication styles and preferences. You will also learn how to communicate assertively in order to get your point across or to get the best from someone who lacks self conﬁdence.
The workshop will cover:
- The communication process.
- Barriers to effective communication.
- Effective speaking and listening.
- Establishing rapport.
- Identifying communication preferences.
- Communicating assertively.