EFQM | Primary Partner

Communicating Effectively and with Confidence

Thursday 21 November 2019 @ 10:00am - 4:00pm

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This workshop is now fully booked. We will be hosting more of these workshops in 2020.

This practical workshop will introduce you to tools to identify and respond appropriately to different communication styles and preferences. You will also learn how to communicate assertively in order to get your point across or to get the best from someone who lacks self conīŦdence.

The workshop will cover:

  • The communication process.
  • Barriers to effective communication.
  • Effective speaking and listening.
  • Establishing rapport.
  • Identifying communication preferences.
  • Communicating assertively.


Thursday 21 November 2019
10:00am - 4:00pm
Member Price
£ 125 +VAT
Non-member Price
£ 225 +VAT
All members receive a number of workshop places FREE of charge as part of their membership package.
Please note: Due to capacity, Gold members will have an allocation of two free places at this event whilst Silver members will be allocated one free place.
Event Category:


Gail Tutcher
Presenter Note

Gail Tutcher has been in consultancy for nearly 30 years and has extensive experience of helping major public and private sector organisations within the UK, and elsewhere in the world, to change their culture and to improve performance. In particular, she supports clients who want to align their people, processes and performance measures with their strategic goals. She has worked with the EFQM Excellence Model for the last 25 years and has been a Senior Assessor for EFQM. She is the BQF Director with responsibility for training and consulting services.


Virgin Media, Eagle Court 2, Coventry Road, Sheldon
Birmingham, B26 3RZ United Kingdom
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