EFQM | Primary Partner

Coffee & Conversation with...Shaun Knights: Introducing a Quality Management System to your business

Tuesday 24 November @ 11:00am - 11:45am

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Any organisation will have some level of quality focus, be it a service provider or manufacturer. The need for customer satisfaction is imperative to sustain and grow your business. Not all businesses have a formal structure for this tho

ugh, which is where a recognised Quality Management System can help.

During this event, on Tuesday 24th November, Shaun Knights, Head of Quality & Continuous Improvement at Callaly, will talk about his experiences of developing a formal Quality Management System (QMS) from scratch.

Shaun will include gaining senior management buy-in, benefits of having a QMS in your business, project planning as well as looking at some of the challenges involved.

This event is ideally suited to start-up businesses as well as more established organisations who are looking to embed a formal QMS.

How to Join

We will be using the video conferencing tool, Zoom.

Please download Zoom and familiarise yourself with it if you haven’t used it before. Or you can run Zoom directly from your browser. You can also watch tutorials here.

To join, please book your place below on this page. You will then receive an email with joining instructions before the session takes place.

Please visit our events calendar to view our upcoming online events, including our Coffee and Conversation with… sessions.


Tuesday 24 November
11:00am - 11:45am
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