EFQM | Primary Partner

EFQM Excellence Model Special Interest Group - Closing the Loop

Wednesday 26 June 2019 @ 9:30am - 2:30pm

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The next meeting of BQF’s Special Interest Group for users of the EFQM Excellence Model will be hosted by past UK Excellence Award winner, the University of Winchester on Wednesday 26 June. The focus of the meeting will be on closing the continuous improvement cycle (or the Assessment and Refinement part of RADAR). Speakers from Chiltern RailwaysInspirometer and the University of Winchester will share case studies and practical ideas. There will also be plenty of opportunities for networking.

Why attend?

  • Develop your understanding of how to implement the Model effectively in your organisation and how to move from good to excellent
  • Learn from the experiences of Chiltern Railways, Siemens and the University of Winchester
  • Gain some practical tips and tools
  • Network and share ideas in an informal atmosphere
  • Meet like-minded peers also looking for new ideas and a fresh perspective
  • Hear a brief update on the development of the 2020 version of the Model

Who should attend?

This meeting is open to anyone who is using, or interested in using, the EFQM Excellence Model.

For more information please contact [email protected].


09:30 Registration, refreshments

Welcome and Introduction

Gail Tutcher, Director of Training & Services, BQF

Gail will introduce RADAR, the EFQM’s assessment and scoring tool, and will explain why the A&R of RADAR are significant but often overlooked.


Case Study: Using the Inspirometer at Siemens

Mike Clargo, Director, Inspirometer

The Inspirometer is a quick, easy and free tool that can be used to assess the effectiveness of meetings. Mike will explain the application of this (and similar) tools to tracking the softer, cultural aspects of the Excellence model and to enabling self-directed self-improvement in that space. He will illustrate his presentation with examples from within Siemens.

Q&A with the speaker

11:15 Break and networking

Case Study: Practical Tools for Integrating RADAR

Jamie Green, Business Excellence Manager, Chiltern Railways

During an interactive session, Jamie will share the simple tools and techniques that he introduced at Chiltern Railways to make sure that the application of RADAR is seen as business as usual.

Q&A with the speaker

12:15 Activity to share good practices around the A&R of RADAR
12:45 Lunch and networking

Case Study: University of Winchester

Claire Lorrain, Head of Continuous Improvement       

As a past winner of the UK Excellence Awards, the University of Winchester has a long-standing commitment to using the Model. Claire will explain how the application of RADAR, especially the use of the final part of the continuous improvement loop, has helped the University to achieve sustained success.

Q&A with the speaker


BQF news and update on the development of the 2020 version of the Model

Gail Tutcher, Director of Training & Services, BQF  

14:30 Close



Wednesday 26 June 2019
9:30am - 2:30pm
Non-member Price
£ 95 +VAT
All BQF Members may use their allocation of free places for this event.


University of Winchester, Sparkford Rd,
Winchester, SO22 4NR
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