EFQM | Primary Partner

BQF Northern Network – Your Excellence Journey

Tuesday 16 October 2018 @ 9:30am - 3:00pm

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With the growing number of members in the North and listening to members requesting more local networking opportunities, BQF are pleased to announce the first BQF Northern Network event.

The aim of this event is to provide our Northern members with easy access to the BQF team, any updates and to provide a networking opportunity to identify and share good practice.

The theme of this first event is Your Excellence Journey and the event is being hosted by LNER at their Talent Academy in York Station.

The day will open with presentations from BQF members LNER.

LNER are the main train operators on the East Coast Mainline, they carry on average 20.6m customers per year and this number is always increasing. They operate on routes totalling 936 miles, from London to Peterborough, the East Midlands, Leeds, York, Newcastle, Edinburgh and beyond to Aberdeen, Inverness and Glasgow.

LNER, previously Virgin Trains, GNER etc has a long term relationship with EFQM and bringing the model to life within the business. LNER will be showing you their journey of Innovation and Business Excellence, how agile governance is needed for innovation to flourish. In the last 12 months both speakers from LNER, Nicola McGuiness-Brown and Joanna Parker have been recognised as Business Leaders. Nicola was short listed for the 2017 Business Improvement and Transformation Leader award, while Joanna won the 2017 Emerging Business Improvement and Transformation Leader award.

This will be followed by a mid-morning presentation by SafeMove.

SafeMove is a successful trading arm of Yorkshire Water, based at their head office in Bradford. Formed in 2001, they produce around 90,000 searches each year to the conveyancing industry through a team of expert customer advisors.

SafeMove started using the EFQM model in 2011 and has gone on to become North of England Excellence winners in 2014 and UK Excellence winners in 2017. SafeMove will be showcasing their journey, including the benefits the model has brought to their business and how they continue to use the model 7 years on.


The day will also include the following:

  • A structured networking session led by the BQF team to give you the real opportunity to grow your network , share information and gain support on topics that matter to you.
  • An introduction to BQF Recognition Processes.


Why Attend?

  • To build your network with like-minded peers in a relaxed but structured way
  • Hear and share BQF members’ experiences of their journeys and pitfalls
  • Meet and discuss your requirements with the BQF Services and Membership Experience Team
  • Find out how BQF can help you and your organisation
  • To gain new ideas to implement within your organisation
  • Have the opportunity to put forward future topics for discussion


Who Should Attend?

  • Those leading, managing or supporting excellence journeys who are looking for inspiration from peers and BQF
  • BQF representatives wanting to engage more with us and the BQF communities
  • Those wanting to grow their excellence and business or performance improvement networks, particularly to support sharing


Event Programme: 

09:30 Arrival and Refreshments
10:00 Welcome, introduction to the day and the purpose of the BQF Northern Network – Ian Swain, CEO, BQF
10:15 LNER Welcome and Presentation – Nicola McGuiness-Brown, Head of Innovation & Business Excellence and Joanna Parker, Senior Project Manager
10:45 Introduction to BQF Recognition Processes – Diane Dibley, Services and Member Experience, BQF
11:30 SafeMove Presentation – Kelly Norcliffe, Service Delivery Manager and Susan Dunne, Service Delivery Team Leader
12:00 Introducing BQF networking opportunities including upcoming events – BQF Membership Team
12:30 Lunch
13:00 Introduction to networking sessions – Diane Dibley, Services and Membership Experience, BQF
13:15 Structured Networking – BQF team to facilitate

Round up and close:

Including 5 minutes feedback from the day (what went well, what not, what would you change?)

Topics for next event?

Volunteers to host?


15:00 Depart






Tuesday 16 October 2018
9:30am - 3:00pm
Non-member Price
£ 25 +VAT
This event is free for members
Event Category:


LNER, The Talent Academy, Platform 9, York Station, York, YO24 1AB United Kingdom + Google Map