EFQM | Primary Partner

BQF Northern Network – Innovation Excellence

Tuesday 5 March @ 10:00am - 3:00pm

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At the end of the first Northern Network event that was held in October 2018, Innovation was proposed as a theme of interest to all and we are pleased to have been able to source some exciting presentations of the topic.  The first of this year’s events will be hosted by DWF LLP in Manchester.

The networking event will include the following:

A mix of organisations presenting their experiences and benefits;

Structured networking to ask questions of peers and gain contacts useful to you for the future based on the theme of the day.

Regardless of where your organisation is on its innovation journey now, there should be something of benefit and interest to you.  The day will open with a presentation from DWF.

DWF is a global legal business, transforming legal services through its people for its clients.  DWF, like their clients recognise that the world is changing fast and the old rules no longer apply.  That’s why they’re always finding agile ways to tackle new challenges.

DWF question traditions and think beyond conventions, they achieve outstanding levels of innovation through their range of consultative services, technology and products that complement their legal offering. DWF have received recognition for their work by The Financial Times, who named them as one of Europe’s most innovative legal advisers.

Hear from Jason Dunning, one of the founders of our consultative practice and Head of the Innovation Division. He will look to provide and share his insight into how DWF approach and structure innovation within DWF and beyond.

Throughout the day you will also here from National Express Limited and Centre for Competitiveness.

The Chief Digital Officer and UK Customer and Digital Experience Director of National Express will be sharing their approach to innovation, as well as the benefits it is bringing to the business.

Founded in 1974, NEL has the only nationwide network of coach services, with their iconic white coaches connecting over 670 destinations across the UK and Ireland and into mainland Europe.  National Express also operates the largest commercial bus network in the UK with 1,500 buses, 5,400 employees and 200 routes operating 270m journeys every year.

National Express started using the EFQM model in 2014 and has gone on to achieve 5* Recognised for Excellence accreditation for the UK Bus division in 2017 and UK Coach division in both 2016 and 2018. National Express will be sharing their approach to innovation, as well as the benefits it is bringing to the business.

George Wilson will present Innovation Excellence Builder. Developed by the Centre for Competitiveness (CforC), in collaboration with the EFQM, the ‘Innovation Excellence Builder’ is an effective, end-to-end innovation solution that simplifies the complete innovation process and delivers practical results. Innovation Excellence Builder is underpinned by the EFQM Excellence Model and leads to a formal accreditation. which demonstrates your organisations commitment to Innovation.

The session will focus on:

  • Overview of the EFQM Innovation Excellence (Excellence Builder)
  • Methodology and Approach – what it is, how it works
  • Delivery Pathway to EFQM Innovation Recognition

Why attend?

This event will give you the real opportunity to grow you network and get support on topics that matter to you.  Be prepared to exchange your details, share information and have topics you want support with from others.

Who should attend?

Whilst primarily focusing on our members in the North this is also open to non-members. The event is appropriate for:

  • Those leading, managing or supporting innovation who are looking for inspiration from peers and BQF;
  • People wanting to grow their excellence and business or performance improvement networks, particularly to support sharing;
  • BQF representatives wanting to engage more with us and the BQF communities.


09.30-10.00 Arrival and refreshments

Welcome, introduction to the day and the purpose of the BQF Northern Network

Speaker: Diane Dibley, Services and Membership Experience, BQF /Ian Swain, CEO, BQF


DWF LLP Welcome and presentation – How DWF approach Innovation within DWF and beyond

Speaker: Jason Dunning, Head of Innovation Division


National Express Limited – Sharing their approach to innovation, as well as the benefits it’s bringing to the business

Speaker: Rob Muir, Chief Digital Officer and Vinay Parmar, UK Customer & Digital Experience Director

11.45-12.00 Break

Centre for Competiveness will be presenting and demonstrating The Innovation Excellence Builder, a tool that supports organisations in developing processes and measures that enable sustainable innovation

Speaker: George Wilson, Senior Executive

12.45-13.15     Lunch
13.15-13.30 Introduction to networking sessions – Diane Dibley, Services and Membership Experience, BQF
13.30-14.45 Structured Networking – BQF team to facilitate
14.45-15.00 Round up and close



Tuesday 5 March
10:00am - 3:00pm
Non-member Price
£ 25 +VAT
This event is free for members


DWF LLP, Scott Place, 2 Hardman Street
Manchester, M3 3AA
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