EFQM | Primary Partner

BQF Leadership Conference 2019

Thursday 28 March @ 9:00am - 5:30pm

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This event is a leadership conference organised by BQF and hosted by GSK. Our thought provoking key note speakers will cover the key aspects of leadership and our breakout session facilitators will provide you with practical tools and techniques to implement within your own organisations.

This conference is aimed at anyone with an interest in leadership, coaching, personal improvement, change and transformation.

The focus of this conference is on developing and enhancing the skills required to be an effective leader in an increasingly VUCA (Volatile, Uncertain, Complex and Ambiguous) world. Learn how to navigate the business landscapes in this digital era, while ensuring your leadership style remains engaging and authentic.

Agenda for the day:

08:30 – 09:00 Registration, Refreshments and Networking
09:00 – 9:15 Introduction and Welcome – Ian Swain, CEO, BQF and Mandy Cooke, GSK.
09:15 – 09:45 Keynote Speaker: Onyi Anyado – How to become a leader of distinction™
09:45 – 10:30 Keynote Speaker: Scott McArthur – Leading in the 21st Century
10:30 – 11:00 Keynote Speaker: Mike Turner and Tobias Bunne – Quality Leadership
11:00 – 11:15 Break
11:15 – 12:00 Keynote Speaker: David MacLeod OBE – Engaging Leadership
12:00 – 12:20 Keynote speaker: Jo Marke – Leadership Across Borders
12:20- 12:50 Keynote Speaker: Michael Maynard – Dramatically Transform Performance
12:50- 13:00 Achieving Brilliant Change
13:00 – 13:45 Lunch
13:45 – 14:45

Session 1: Charlotte Dahl, Woodreed

What Internal Comms Can Learn from Adland

Love ‘em or loath ‘em, ads become part of our public consciousness, become part of our language. Think comparethemarket.com’s ‘Simples’ or Tesco’s ‘Every little helps’. More than this, advertising can save lives, improve lives, move people; it can bring people together and be a force for good as well as creating value, driving sales and delivering fame.

Charlotte believes there’s much we as managers and leaders can learn by taking the techniques of the ad industry, then adapting them to help improve the way we communicate to our people.

Her talk explores the following topics:

  • Emotional v rational engagement
  • The power of storytelling
  • Learnings from neuroscience
  • Tone of voice
  • Understanding your audience
  • How to keep comms focused and on track.


Session 2: Danielle Macleod, Somebody Inside

The Case for Heart Centered Leadership

The idea that we could and should lead with our hearts sounds great for our souls and it can raise concerns. We want to bring more of our heart to business, but we wonder if it means we look a bit soft and uncommercial. We want to know how to do it and create results.

In this session, Danielle shares her story of how she led 10,000 people through a journey to improve customer service results by 140% in three years and what it could mean for all of us. She’ll reveal why learning to trust our humanity before worrying about profit leads to higher engagement, trust, loyalty, better results and a deep sense of love for what we do.

We’re all longing for more heart centered leaders in the world. It’s time to stop waiting and simply become one.


Session 3: Juliette Alban-Metcalfe, CPsychol, The Real World Group

Creating Engaging Teams: Thriving in a world of constant change 

Effective team working has never been more important. Delayering of organisations, increased remote and 24/7 working, reduced resources and increased demands are a stark reality. This means we must ensure that all of our teams are as resilient, self-sufficient, effective and engaged as possible. Where teams are weaker and less efficient, organisations risk wasting precious resources and failing behind sector peers.

This workshop will explain what differentiates high performing teams in tough times, compared to those who fall apart, and the difference between genuine and “pseudo” teams. Participants will learn:

  • what strengthens or derails team performance
  • how to enhance the culture of their teams so that performance can be maximised
  • how to work with your own teams to build engagement, resilience and greater success.


Session 4:  Barbara Chidgey, Learning Pathways Cymru

Conversational Leadership:

Barbara will be facilitating a discussion exploring an emerging style of leadership that has dialogue within the context of trusted relationships at its core.

The session will explore:

  • what conversational leadership really is
  • the context of conversational leadership within other leadership models and styles
  • if it is an approach that could successfully underpin the implementation of the four enablers of engagement and
  • how it can be leadership that really transforms
  • what “take-away” actions attendees will leave the workshop

This will be practical, engaging and facilitating learning of attendees in a conversational manner rather than being in “lecture style.”

14:45 – 15:45

Session 5: Ali Miller, Successful Candidates

Lead On LinkedIn

Interested to learn how LinkedIn can support your leadership objectives and the aims of your organisation? Or perhaps you have a sizable network but are unsure how to nurture/activate your community? Then this is the session for you. With actionable steps to improve your profile and to ensure your activity on the platform is strategic and powerful. You will leave feeling confident and competent about how to leverage LinkedIn to its full potential for you and your employer.


Session 6: Uzma Waseem and Catherine Hayes

INTEGRATING Silos: Move towards a Collective Leadership approach

Keen to find out how you can implement a more contemporary, transformative leadership approach and help promote organisational agility in a VUCA world?  Uzma and Catherine will be discussing how the application of psychological approaches can help deliver tangible benefits and enhance the effectiveness of leadership practices in complex, interdependent organisations. Uzma will be drawing evidence from her MSc research focus on healthcare leadership. Catherine will be sharing her findings of over 20 years of applied practitioner research and practices for working with transitions in organisations. If that wasn’t enough, they will be providing a key focus on effective Transition Leadership practices including core capabilities. In particular, identifying how mindsets and personality traits linked to EI competencies can play a key part in explaining certain leadership styles.


Session 7: Silke Brittain

Leading Sustainable Change from within your Organisation

Leaders across industries are continually challenged with devising effective strategies that deliver sustainable change and business transformation. Whether this is a digital transformation programme, introducing a new culture, new processes and ways of working or a restructure following a merger, acquisition or crisis – all too often organisations set out with a vision of what their ambition and goals are without considering the change in behaviour that is required of people.

In this session, Silke shares how combining organisational network analysis with behavioural science research and best practice in change management, social alignment and internal communication can help you realise effective and sustainable change and digital transformation.

This session will explore:

  • What organisation network analysis is
  • How leaders engage dispersed employees in change
  • The role of influencers in leading change
  • How to enable ‘social alignment’


Session 8: Iain Jardine, Founder Mission: Engagement

Mission: Engagement

Mission: Engagement is an interactive event where participants learn, through experience, the best practices in Team Engagement from Military Operations.

This session starts with a keynote talk on the principles of team engagement before you are placed in the shoes of Military Officers to plan and brief a simulated Military Mission as a team. It is during this simulation that the Mission: Engagement techniques come to the fore, with lives depending on you and under time pressure you will have to work as a team to achieve your Mission.

On completion of the exercise the team come together and reflect to draw out the important lessons learnt from the exercise, carrying out the important Mission Debrief. The debrief is critical, as this is how high performance teams reach and stay at the top of their game, identifying lessons learnt which can and must be fed back into future planning cycles.

15:45 – 16:00 Break
16:00 – 17:00

Session 9: Eva Newberry, Equifax

Leadership in a VUCA world

This new BQF initiative was aimed at getting member organisations to investigate issues which companies, irrespective of sector or size, were experiencing.

“Helping Leaders respond to VUCA” provided a unique opportunity for the group to investigate and challenge how leaders experience the VUCA environment and how their organisational agility impacted their ability to communicate effectively.

We analysed how leaders could be successful when challenged in this area and whether BAU as an organisational state of operation still exists.  We used key resource documents as part of our analysis and investigation.

We challenged whether the effects of VUCA were always negative and looked at how to respond to different scenarios, leader characteristics and the chemistry of the organisation and how this impacted successful or negative outcomes.


Session 10: Kate Cooper, Institute of Leadership and Management

Being an authentic leader- everyday

Acting with integrity and fairness in all decision making and being open and honest builds trust.  Authentic leaders are consistent in their practice, putting professional interest before personal gain. Institute of Leadership & Management research shows that authentic leaders can be identified by what they do not do as much as by what they do. Kate Cooper shares some of the findings of this research revealing what we really think about the authenticity of the leaders and managers we work with.

The important thing about authentic leadership is that we are fleetingly looking in the right place for leadership ability, it is not a trait or form of competence but focuses on what lies between people” 

– Professor Charles Hampden -Turner, Management Philosopher and Companion of the Institute of Leadership & Management


Session 11: Deborah Barleggs, Zircon Management Consulting & Be Talent

Selecting and developing tomorrow’s leaders – myths and mistakes

Based on five years of research into identifying and measuring talent and potential, Deborah will question some commonly held assumptions around leadership potential, and will share a few of the mistakes experienced and observed.   The session will be interactive as participants are invited to challenge the challenges and explore concepts such as inspirational leadership, executive presence, winning attitude and values.  Participants will experience using the Zircon model of talent assessment to examine their own leadership approach and talent.  The session will overall take a strengths based approach.


Session 12: Natasha Wallace, Conscious Works

Conscious Leadership

The world around us is getting crazier. We’re working in a 24/7 environment and keeping our performance on track and staying balanced can be a challenge. Natasha’s approach to improving organisational performance is refreshing.  That’s because it starts with you and how conscious you are. And it’s through this Conscious Leadership that we can create vibrant, engaged and flourishing workplaces that get the best from our teams. Before we can effectively lead others, we have to understand ourselves first. We need to be awake. We need resilience, and we need a growth mindset. Natasha will explain the five foundations of Conscious Leadership, what it means for the performance of your organisation, and what is means for you. And your wellbeing. With a peppering of neuroscience, talk of ‘human skills’, and encouragement to become more ‘conscious’, Natasha will guide you through a new approach to leadership through wellbeing.

17:00 – 17:30 Round up and Awards Promotion


Note: Please be advised that you are able to register and confirm your place at this conference. However, until all speakers have been confirmed, you will be unable to select your sessions. Once you have registered, we will be in contact at a later date to finalise your preferred session options.



Thursday 28 March
9:00am - 5:30pm
£100 + VAT Gold members
£150 + VAT Silver members
£200 + VAT Bronze members
£250 + VAT Non- members

Please note:
Gold members receive an allocation of two places at this event.
Silver members receive an allocation of one place at this event.
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