Our vision is to be the premier organisation representing excellence and performance improvement in the UK.
Our values are about who we are and how we work with our members, our colleagues, our stakeholders and our partners.
- We believe that our members and customers are always right; we will always go the extra mile for them
- We always do everything to the highest possible standard; always looking for better ways to do things
- We are eager to be involved in as many activities and projects as possible
- We share information and experience with colleagues because it’s in our best interests to do so
- We take responsibility and do what we promise
- We are always willing to help and don’t have a ‘that’s not my job’ attitude