EFQM | Primary Partner

Our people

Excellence is at the heart of all that we do

Our team has a broad range of expertise, skills and knowledge and we’re committed to helping you become the excellent organisation you want to be. Wherever you are on your excellence journey, we can help and support you every step of the way. Please just call us on +44 (0)20 7654 5000, use our online form or email us

The BQF Team

Ian Swain - CEO

Ian joined BQF in 2010 to develop and manage our EFQM Levels of Excellence Programme.  He was appointed as Sales Director in 2011 and CEO in July 2017.


Lauren Culver - Marketing Manager

Lauren joined BQF in June 2018 as a Marketing Executive running the social media accounts, updating the website and distributing BQF Matters. Now Marketing Manager, Lauren oversees all marketing responsibilities and works on implementing new ideas in collaboration with the Events and Member Services team.

Services and Member Experience

Louise Myall - Account Manager

Louise joined in April 2016 as an Account Manager focusing on new member generation.

Her background is Sales Management of which 20 years was within Logistics and also time spent in the Hospitality Industry.

Diane Dibley - Service Delivery and Member Experience

Diane joined in 2015 to support the development and delivery of the wider services offer to our membership. She has 20 years’ international experience of supporting organisations from all sectors and size on their business excellence journey; both through hands-on support and through assessments.

Finance & IT

Ann Kenny - Accounts Officer

Ann joined in January 2017 as an Accounts Officer. Her role includes raising invoices, credit control, allocating income and paying suppliers. She has many years’ experience working in Finance, within both the public and private sectors.

Anne Rushworth - Financial Controller

Anne is a Chartered Accountant with over 20 years’ experience in the SME Services Sector.

She joined BQF in early 2017 following on from her previous role as FC at an incentive and event services agency.