EFQM | Primary Partner

2018 Winners and Finalists

Outstanding performance and commitment to UK industry was recognised in March when we announced the winners for all 2018 UK Excellence Award categories. 

The ceremony was hosted by Jake Humphrey, BT Sports anchor and took place at the historic Guildhall in London for our 25th Anniversary year. We were also proud and delighted to welcome our patron for more than 15 years, Her Royal Highness, The Princess Royal, to attend as guest of honour and to help present the UK Excellence Award.

The evening, which was sponsored by bsi, recognised and honoured the champions, the innovators, the leaders and the role models from a broad range of organisations demonstrating exceptional levels of excellence.

UK Excellence Award

The UK Excellence Award is one of the highest accolades any organisation in the UK can achieve. Launched in 1994, the award reached a landmark in 2018, its 25th year and recognised organisations which have demonstrated excellence in all areas of operation.

2018 Winners

SMEs, Public Sector & Third Sector Winner

Large Private Sector Winner

2018 Finalists

BQF Lean Six Sigma Academy Award

This award recognises innovation and a measurable improvement from a project employing Lean, Lean Six Sigma or other performance improvement methodologies.

2018 Winner

2018 Finalists

Innovation in Customer Experience Award

This award recognises organisations that have enhanced customer experience by implementing new and innovative strategies.  Organisations must demonstrate how innovation has delivered significant business benefits and improved customer satisfaction ratings.

2018 Winner

2018 Finalists

Innovation in Employee Engagement Award

The judges will be looking for organisations that have demonstrated how they harness the talents and creativity of their people to make their organisation more productive and a better place to work.

2018 Winner

2018 Finalists

Innovation in Diversity and Equality Award

This is a brand new award for BQF introduced to celebrate those organisations who champion equality, diversity and human rights every day. They have a strong ethos of ‘opportunity for all’ giving every individual a chance to achieve their potential, free from prejudice and discrimination.

2018 Winner

2018 Finalists

Innovation in Sustainability and Society Award

Excellent organisations have a positive impact on the world around them by improving and advancing the economic, environmental and social conditions within the communities they impact or interact with.

2018 Winner

2018 Finalists

EDP Drug and Alcohol Services

National Express

Northumbrian Water: Rainwise – *Jury Commendation*

Northumbrian Water: Every Drop Counts – *Jury Commendation*

Business Improvement and Transformational Leader Award

This award recognises an individual who has made an exceptional contribution and long-term positive impact through a career of transformation and continuous improvement. They are highly respected professionals continuously looking for new ways to innovate; responsible for leading people; developing tangible strategies and goals over a sustained period having an enduring impact.

2018 Winner

Luca Bargioni, Bormioli Rocco

2018 Finalists

Emerging Business Improvement and Transformational Leader Award

This award recognises an individual at the early stages in their career who has made an exceptional contribution in their organisation. They have demonstrated the potential, ability and ambition to go above and beyond starting to drive change and transformation within their business in a single strand, project or department.

2018 Winner

Joanna Parker, Virgin Trains East Coast

2018 Finalists

Excellence 600

We also want to recognise the organisations who have exceeded the Five Star Level of Excellence. We introduced Excellence 600 as a way of motivating existing high scoring organisations to achieve even more.


We are pleased to acknowledge the following organisations who have achieved in excess of 600 points:

Register your interest for our 2019 Awards

Interested in applying for our awards next year or perhaps sponsoring?


The 2019 awards ceremony is taking place at The Royal Lancaster Hotel, London – Hyde Park’s proud mid-century architectural icon.


Have a question about our awards? Visit the FAQs page for more information.


Find out more about the 2018 winners, sponsors and host, Jake Humphrey.