EFQM | Primary Partner

2016 Award Winners and Finalists

Our national awards are the UK’s most prestigious business excellence accolades. They celebrate UK organisations of all sizes and sectors that are serious about achieving and sustaining excellence.

The awards are a great way to demonstrate to all your stakeholders your commitment to business improvement throughout your organisation.

In 2016, we ran 3 award schemes which all recognised exceptional performance and achievement:

    • UK Excellence Award
    • BQF Achievement Awards
    • Lean Six Sigma Award

2016 UK EXCELLENCE AWARD WINNERS

CrossCountry (XC) is the trading name for XC Trains Ltd, a franchised passenger Train Operating Company, which forms part of the Arriva Group, UK Trains Division (AUKT).

The XC franchise is the most extensive rail network in Great Britain, operating passenger train services to 121 stations in England, Scotland and Wales, and covering approximately 21 million miles per annum. This franchise began in November 2007. The 298 weekday services operate on radial routes from Birmingham New Street Station. The 08:20 Aberdeen to Penzance service is the longest journey covered by a single train anywhere in Great Britain, covering 773 miles taking 13 hours from start to finish. It is crewed by 20 staff from five locations.

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XC Staff numbers comprise 570 Train Drivers, 444 Train Guards and 305 onboard catering staff, with a further 50 people employed in catering service centres. Additionally, CrossCountry employs 53 Cleaners, 20 Customer Service staff at key stations, 25 Revenue & Support Staff and 13 employees on a ‘casual’ contract. 309 people fulfil executive, managerial or clerical roles.

University of Winchester (UoW) is a higher educational institution located in Winchester, Hampshire. Its Mission is: ‘To educate, to advance knowledge and to serve the common good’.  This is supported by the values statement: “We value freedom, justice, truth, human rights and collective effort for the common good.”

UoW was founded by the Church of England in 1840 as the Winchester Diocesan Training School to provide training for schoolmasters to teach the poor. In 1928 the Training School changed its name to King Alfred’s College. In 2004, King Alfred’s College was awarded its own Taught Degree Awarding Powers by the Privy Council and became known as University College Winchester.

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UoW has around 7500 registered full and part-time students and 1500 employees.
A year later it was awarded university status and the institution became the University of Winchester. UoW was granted Research Degree Awarding Powers in 2008. UoW has around 7500 registered full and part-time students and 1500 employees.

2016 EMPLOYEE ENGAGEMENT AWARD WINNER

ACHIEVEMENT AWARDS

2016 CUSTOMER SATISFACTION AWARD WINNER

ACHIEVEMENT AWARDS


TNT was facing a number of challenges including declining performance and stronger competition in the market.

Perfect Depot sought to make fundamental changes to the culture and behaviour of operational staff and is specifically designed to take a new approach to managing performance.

The Advocacy Team is the Centre of Excellence responsible for resolving complaints and supporting significant shifts in customer experience for all areas of Barclays.

This initiative focuses on how the Advocacy Team resolves customer issues often before the customer realises there is a problem. Through customer insight and taking a personalised approach they proactively seek opportunities to improve the overall customer experience.

2016 EMPLOYEE ENGAGEMENT AWARD FINALISTS

2016 CUSTOMER SATISFACTION AWARD FINALISTS

2016 INNOVATION AWARD WINNERS

ACHIEVEMENT AWARDS

The innovative initiative presented by Barclays is a secure mobile chat service that is available to Barclay’s customers from their mobile banking App.

Launched in 2014 to 500 Business clients, engagement has since escalated and now supports over 2 million customers.

Customers can click on the Live Chat button within the App to launch a bespoke screen. This allows customers to ask the Mobile Chat team any questions or ask for advice and guidance about any issues they have, 24/7 365 days a year.

This innovation focuses on a modern and effective simulation based training software which offers a fully immersive and highly effective experience during training. GMFRS recognised that Incident Command training is most impactful when it replicates high risk scenarios within the Greater Manchester area that reflect the actual operational environment and associated pressures that Incident Commanders (ICs) face during a real incident.
The team within GMFRS has gone beyond the use of a virtual reality tool and its functional capability to create a unique method of supporting complex high pressure training environments. Incorporating ‘joint working’ and ‘joint understanding’ with other emergency services, this approach has also been instrumental in assisting the understanding the need of a multi-agency approach.

2016 INNOVATION AWARD WINNERS

2016 SUSTAINABLE FUTURES AWARD WINNER

ACHIEVEMENT AWARDS

Creating a sustainable future is one of the key strands of the University’s Strategic Plan. Driven by sustainability it seeks to lead the sector in mainstreaming climate change education.
This award submission details the broad range of innovative approaches in place across all areas of the University, including renewable energy, food waste, transport and biodiversity to tackle the significant challenge of reducing its environmental impact and mitigating risks of climate change from its operations.

2016 SUSTAINABLE FUTURES AWARD FINALISTS

2016 BQF LEAN SIX SIGMA ACADEMY AWARD WINNERS

The recently formed M&S Continuous Improvement teams use Lean Six Sigma tools to deliver “simple elegant solutions”. Projects included in-store food traceability, automated stocktaking and improving the speed of customer self service till transactions. These and other initiatives have delivered significant year one efficiencies and cost savings.

WEG Electric Equipment Brazil presented an innovative approach to achieving a significant reduction in Model W22 motor defects and the associated savings in cost of rework and scrap. This project was a traditional manufacturing one that demonstrated the use of advanced tools and was executed in an exemplary manner. The problem was well defined and the approach to the solution was both logical and pragmatic.

2016 BQF LEAN SIX SIGMA ACADEMY AWARD FINALISTS

CEREMONY

For our 25th Anniversary we’ve relocated our awards ceremony to Guildhall – London’s powerhouse since the twelfth century.

AWARDS VIDEO

For our 25th Anniversary we’ve relocated our awards ceremony to Guildhall – London’s powerhouse since the twelfth century.

FAQs

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