Customer satisfaction

Excellent organisations know that customers are their primary reason for being and strive to innovate and create value for them by understanding and anticipating their needs and expectations.

'The purpose of business is to create and keep a customer.'
Peter Drucker, writer and management consultant

The BQF can help organisations raise their levels of customer satisfaction:

Customer Experience Networking Group

This is one of our Networking groups at which members meet together to share good practice and hear about the latest developments from expert speakers. Members can attend as many meetings as they wish. Events are structured as sharing and learning opportunities, focusing on particular aspects of managing for excellence.

‘Customer Delight, Beyond Customer Satisfaction’ workshop

This is one of the eleven subjects covered in our workshop programme and it explores the importance of deeply understanding your customers' needs and how to align your organisation to deliver an excellent customer experience. 

BQF Achievement Award for Customer Satisfaction

This is one of the BQF Achievement Awards that is awarded each year.

Case studies

Find out more about other organisations' approach to delivering customer satisfaction with our case studies.

EFQM Excellence Model

The EFQM Excellence Model is an ideal way of learning about an organisation’s strengths and areas for improvement.

EFQM Levels of Excellence programme

The EFQM Levels of Excellence is an international recognition programme for performance improvement which offers opportunities for real business improvement to all organisations, regardless of size, location or sector.