Reports

1. The Cost of Errors

A YouGov study, commissioned by the BQF and the Chartered Quality Institute (CQI) identified the following costs of errors:

• 53 per cent of employees said they waste up to 10 per cent of their day correcting mistakes and re-doing work. This equates to up to 3.98 billion hours each year that UK workers are wasting on rectifying errors.
• 38 per cent of employees say their organisations do not measure the cost of mistakes
• Only 22 per cent of employees believe their organisations deliver what customers want every time
• Only 15 per cent of employees believe their organisations deliver on time, every time

Joe Goasdoué, BQF CEO, commented: "The current economic climate is putting pressure on every company to streamline costs and procedures. What this survey shows is that companies are failing to help themselves in these difficult times by not having systems in place to measure, tackle and repair the costs of errors in their business. Business improvement should be a priority whatever the economic climate, and UK businesses clearly need to do more to ensure that they are operating as efficiently as possible."

A full report is available to download: Full report (0.3MB)

2. The EFQM Excellence Model improves the bottom line

This report contains the findings from research by the University of Leicester, which was jointly sponsored by BQF and EFQM.

A full report is available to download: Excellence Model Report (1.1MB)

3. Research Report by Hendricks and Singhal

The financial benefits of TQM/Excellence Awards.

A ppt. presentation is available to download: Presentation (0.3 MB)