The EFQM Excellence model is a non-prescriptive framework for understanding the connections between what an organisation does, and the results it is capable of achieving. It is used to structure a logical and systematic review of any organisation, permitting comparisons to be made with similar or very different kinds of organisation. It is also used to define what capabilities and resources are necessary in order to deliver the organisation's strategic objectives.

Price : Members £24.00 Non-members £30.00
Available to buy online.

This is a comprehensive, but concise introduction to the fundamental concepts behind the EFQM Excellence Model 2010. The 'Fundamental Concepts' are a core set of values adopted by all of our members through which we are able to define levels of performance against which organisations can chart their aspirations.

Price : Members £7.00 Non-members £9.00
Available to buy online.