The workshops allow members and non members to explore topics during a one day workshop.
You are advised to book early as workshops are often fully subscribed. Dates, locations and more information about the courses can be found by following the links below.

BQF offers members of The CQI a discount on the price of workshop places. Please quote your membership number when booking a place.

2010 Workshops

You can book workshops online - just view the workshop details and click the 'book online' link. Alternatively download the 2010 Booking Form (File Size: 60KB)

Workshop 01: How to use the Excellence Model

Workshop 02: How to design and implement an effective Balanced Scorecard

Workshop 03: How to identify and manage the organisation’s key processes

Workshop 04: Information Security, data protection, data privacy

Workshop 05: How to prioritise and deliver improvement actions

Workshop 06: How to use benchmarking to improve performance

Workshop 07: A practical approach to effective problem solving

Workshop 08: Using a closed-loop management system to drive improvement

Workshop 09: Using Business Continuity and BS25999

Workshop 10: How to get ready for the low carbon economy

Workshop 11: How to build customer loyalty and customer advocacy

Workshop 12: How to transform an organisation's services through Systems Thinking

Workshop 13: Introduction to Lean Six Sigma

Workshop 14: How to engage your people for superior performance

Workshop 15: How to create and implement sustainable change

Workshop 16: Gaining competitive advantage through innovation

2010 Presenters' Profiles