Fundamental Concepts of Excellence

These are the underlying principles which are the essential foundation for any organisation to achieve sustainable excellence. Sustainable success is realised through using them alongside the EFQM Excellence Model and RADAR logic.

The eight Fundamental Concepts of Excellence, illustrated in the diagram above and listed below, are the foundation for achieving sustainable excellence for any organisation and are the basis of an excellent organisational culture. They also serve as a common language for top management.

1. Achieving Balanced Results

Excellent organisations plan and achieve a balanced set of results that meet the short and long term needs of their stakeholders and, where relevant, exceed them.

2. Adding Value for Customers

Excellent organisations strive to innovate and create value for their customers by understanding and anticipating their needs and expectations.

3. Leading with Vision, Inspiration and Integrity

Excellent organisations have leaders who shape the future and make it happen, acting as role models for its values and ethics.

4. Managing by Processes

Excellent organisations are managed through structured and strategically aligned processes.

5. Succeeding through People

Excellent organisations value their people and create a culture of empowerment for the balanced achievement of organisational and personal goals

6. Nurturing Creativity and Innovation

Excellent organisations generate increased value and levels of performance through systematic innovation.

7. Building Partnerships

Excellent organisations seek, develop and maintain trusting relationships with various partners to ensure mutual success.

8. Taking Responsibility for a Sustainable Future

Excellent organisations strive for economic, social and ecological sustainability.

Learn more about the Model

We can help you implement the Model in your organisation with a range of products and services including:

'How to use the Excellence Model' workshop

Online publications shop

EFQM Excellence Model Training

EFQM Excellence Model User Networking Group

EFQM Excellence Model User LinkedIn Group

BQF Snapshot

Case studies

Find out more

For more information on how we can help you implement the Model in your organisation, call us on 020 7654 5000 or contact us online.