There are eight Fundamental Concepts of Excellence. They are the underlying principles for any organisation to achieve sustainable excellence and develop an excellent organisational culture.
Excellent organisations consistently add value for customers by understanding, anticipating and fulfilling needs, expectations and opportunities.
Excellent organisations have a positive impact on the world around them by enhancing their performance whilst simultaneously advancing the economic, environmental and social conditions within the communities they touch.
Excellent organisations enhance their capabilities by effectively managing change within and beyond the organisational boundaries.
Excellent organisations generate increased value and levels of performance through continual improvement and systematic innovation by harnessing the creativity of their stakeholders.
Excellent organisations have leaders who shape the future and make it happen, acting as role models for its values and ethics.
Excellent organisations are widely recognised for their ability to identify and respond effectively and efficiently to opportunities and threats.
Excellent organisations value their people and create a culture of empowerment for the achievement of both organisational and personal goals.
Excellent organisations achieve sustained outstanding results that meet both the short and long term needs of all their stakeholders, within the context of their operating environment.
We can help you implement the Model in your organisation with a range of products and services including:
For more information on how we can help you implement the Model in your organisation, call us on 020 7654 5000 or contact us online.