It has the UK's only nationwide fibre optic network, carrying 35 per cent of all business broadband traffic. It is also the largest business-to-business brand in the Virgin group, with staff located at 40 offices across the country.
'I'm really pleased that we have received this recognition for the way we run our business. It's an outstanding tribute to everyone at Virgin Media Business, and all our internal teams that have worked hard on this.
'We're constantly looking at ways of improving and although we have been using an internal model for operational excellence for a few years now, this is the first time we have put ourselves forward to be measured against the EFQM Excellence Model. The hard work has clearly paid off and we now have a fantastic baseline from which to build and sustain a management system that is internationally renowned.'
Phil Stewart, Director of Customer Services, Virgin Media Business
R4E is part of the EFQM Levels of Excellence programme and is designed for organisations that are well on their way to organisational excellence. It recognises successful efforts to implement excellence and good practice, and offers the benefits of a structured approach to identifying organisational strengths and areas for improvement as well as an external point of view.
For more details about R4E and the Levels of Excellence programme, please contact Ian Swain on 020 7654 5009 or contact us online.