Customer Experience

Customer Experience Networking Group The main objective of this group is to provide a forum for people to meet, share and learn from each other. It focuses on the customer-related issues that organisations face such as employee engagement, customer loyalty and advocacy, and customer intimacy, and how use of appropriate planning, prioritisation, improvement and review techniques can address them.

Steering Committee

Tom Bradford (Chair)		Lloyd's Register
Jill Johnston (Vice Chair)		TQMI
Jacqui Brosnan		Siemens
Bridget Ware		Fujitsu Services
Shane Yemm		Motorola

The Steering Committee arranges the Group's meetings and events.
If you would like to assist, for example by hosting or speaking at an event, or suggesting a topic for discussion please call 020 7654 5014 or email Jessica Smith.

Previous Events

Engaging your organisation in improving the Customer Experience
Staying Customer Focused while managing change

For more information on this group and to register interest in receiving invitations to events please email Jessica Smith or call 020 7654 5014

The BQF Adds Huge Value

'If you multiply the financial improvement made by all the companies on the BQF's excellence journey, then the BQF undoubtedly adds a huge amount of value to UK PLC which not enough people appreciate.'
Juergen Maier, Managing Director, Siemens UK Industry Sector