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In trying to improve quality and looking for improvements we tend to focus our attention on what went wrong. We try to fix problems. A typical management meeting consists of a group of people who are looking at what is not working and trying their hardest to come up with ways to put things right. [...]  There is an interesting article on Wired by Robert Capps in which he describes innovation that is just good enough. ‘Cheap, fast, simple tools are suddenly everywhere. We get our breaking news from blogs, we make spotty long-distance calls on Skype, we watch video on small computer screens rather than TVs, and more and more [...] |
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