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Try this exercise. Draw a flow chart diagram of your organisation’s approval process for innovations. Pick an example for a theoretical new idea. Suppose it is a good idea to improve customers’ satisfaction that would involve significant spending and the co-operation of several departments. What levels of approval and authority would it need to see the light [...]  Last week I ran a session for GBPA corporate members where we discussed innovation metrics. We reviewed the Boston Consulting Group 2007 research on the subject and the results of my innovation metrics web survey. It was agreed that most organisations find it difficult to measure innovation in any satisfactory way. The most common measurements [...] |
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