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Very often a business problem turns into an opportunity for innovation. A good example concerns Japan Railways East, one of the world’s largest rail carriers. During the 1980s they constructed a new high-speed railway line running north of Tokyo. This involved drilling a long tunnel under a huge mountain, Mount Tanigawa. Once the tunnel [...]  In trying to improve quality and looking for improvements we tend to focus our attention on what went wrong. We try to fix problems. A typical management meeting consists of a group of people who are looking at what is not working and trying their hardest to come up with ways to put things right. [...] We know that innovation involves taking risks. Yet it often seems that the safe option is to turn down the risk. However, turning down a risk is also a risk – the risk of losing an opportunity. Just to remind us of how big that risk is we have here a list of some of [...] |
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