Take a Direct Line to your Customer

In the early 1980s, if you wanted to take out motor insurance in the UK then you went to a high street insurance broker who took down all your details on various forms and sent them off to insurance companies to get quotes.  The insurance broker insisted that it took all his skill and experience [...]

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Let Suggestions bypass the Line Manager

Whatever suggestion scheme or idea initiation events you implement, it is important to ensure that there is a facility for individuals to bypass their line manager if necessary.

Line managers can be resistant to ideas from their own people for a variety of reasons. They might fear that the person making the suggestion might be [...]

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