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On Friday 16 Jan I facilitated a meeting for the 40 senior managers in the Futures Housing Group who are based in Ripley in Derbyshire. We were looking at how they can deliver on their corporate values which are: Making a positive impression Operating as one organisation Reaching our potential Embracing innovation We used different [...]  Customers can be an important source of innovative ideas. Many companies conduct conventional customer surveys and focus groups. These are useful channels of feedback but in terms of original ideas they are often disappointing. Customers are good at demanding incremental improvements in products, lower prices and better service but they are notoriously poor at predicting [...] |
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