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We can broadly simplify innovations into two kinds – incremental and radical. Incremental innovations are improvements to current products, methods, processes, services, partnerships and so on. Customer complaints and suggestions are a good source of ideas for incremental improvements. So are the people who work in the organisation. If you ask customers how your product [...]  I read an interesting post on the E-myth blog about UPS. They found that they could save time and fuel by instructing drivers not to turn left. It sounds crazy but by planning their routes to include only right turns they saved time spent waiting to turn left. ‘In 2004, after evaluating their CO2 [...] |
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