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Today’s meeting of the BQF Innovation Unit discussed the issue of Competency Traps. The session was led by Richard Granger of Arthur D Little. He presented a comprehensive review of the topic and then facilitated a workshop where delegates assessed their organisational competence in 7 key areas. Competency traps are skills, attributes and things we [...]  If you ever get frustrated with Windows errors then try some of these Japanese Haiku computer messages for an altogether calmer point of view. The Web site you seek Cannot be located, but Countless more exist Chaos reigns within. Reflect, repent, and reboot. Order shall return. Program aborting: Close all that you have worked on. [...] Customers can be an important source of innovative ideas. Many companies conduct conventional customer surveys and focus groups. These are useful channels of feedback but in terms of original ideas they are often disappointing. Customers are good at demanding incremental improvements in products, lower prices and better service but they are notoriously poor at predicting [...] I thought it was an urban legend; the story of the student who mistakes a pair of ‘unsolvable’ maths problems for his homework assignment and solves them. It has been used as an example of the power of positive thinking. If you do not know that a problem is unsolvable then you have a better [...] We can broadly simplify innovations into two kinds – incremental and radical. Incremental innovations are improvements to current products, methods, processes, services, partnerships and so on. Customer complaints and suggestions are a good source of ideas for incremental improvements. So are the people who work in the organisation. If you ask customers how your product [...] |
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