Innovation Resolutions

It is that time of year when we wipe the slate clean and set ourselves new resolutions and goals.  I expect that like me you have some personal resolutions.  Have you turned them into targets that are measurable and given yourself dates by when you want them done?  Whether it is losing weight, getting fit, [...]

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Successful Service Innovation

In

In this article in Businessweek, Jeananne Rae analyses what makes leaders in service innovation successful.  Her consultancy carried out detailed studies of 12 leading US service companies to see what common patterns emerged.  There is a detailed report.

‘Key findings of the report included the Internet emerging as an important distribution channel in almost [...]

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Challenging the CSR bandwagon

It is increasingly fashionable for large businesses to put significant resources into Corporate Social Responsibility programs. They dedicate staff and money to worthwhile causes. They tell stakeholders and applicants how responsible and caring they are as they boast about their worthy projects.

Maybe businesses should focus on what they are good at and stay out [...]

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