|
Definition
Excellent organisation's design, manage and improve processes in order to fully satisfy, and generate increasing value for, customers and other stakeholders.
Criteria parts
Processes cover the following five criterion parts that should be addressed.
5a. Processes are systematically designed and managed
5b. Processes are improved, as needed, using innovation in order to fully satisfy and generate increasing value for customers and other stakeholders
5c. Products and Services are designed and developed based on customer needs and expectations
5d. Products and Services are produced, delivered and serviced
5e. Customer relationships are managed and enhanced
|
