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Definition
Excellent organisations comprehensively measure and achieve outstanding results with respect to the key elements of their policy and strategy.
Criteria parts
Key Performance Results cover the following two criterion parts that should be addressed. Depending on the purpose and objectives of the organisation some of the measures contained in the guidance for Key Performance Outcomes may be applicable to Key Performance Indicators and vice versa.
9a. Key Performance Outcomes
9b. Key Performance Indicators
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