The fundamental concepts of excellence

The EFOM Model is a non-prescriptive framework that recognises there are many approaches to achieving sustainable excellence. Within this non-prescriptive approach there are some Fundamental Concepts which underpin the EFQM Model. These are expressed below.

There is no significance intended in the order of the concepts. The list is not meant to be exhaustive and they will change as excellent organisations develop and improve.

Results Orientation

Excellence is achieving results that delight all the organisation's stakeholders.

Customer Focus

Excellence is creating sustainable customer value.

Leadership & Constancy of Purpose

Excellence is visionary and inspirational leadership, coupled with constancy of purpose.

Management by Processes & Facts

Excellence is managing the organisation through a set of interdependent and interrelated systems, processes and facts.

People Development & Involvement

Excellence is maximising the contribution of employees through their development and involvement.

Continuous Learning, Innovation & Improvement

Excellence is challenging the status quo and effecting change by using learning to create innovation and improvement opportunities.

Partnership Development

Excellence is developing and maintaining value-adding partnerships.

Corporate Social Responsibility

Excellence is exceeding the minimum regulatory framework in which the organisation operates and to strive to understand and respond to the expectations of their stakeholders in society.

Please click here for details of the EFQM model Framework.