The Excellence Model Framework

The nine elements of the Model have been identified as the key components of business excellence. These have been verified by extensive research and the Model has been validated by several hundred companies throughout Europe.

A fuller description of the Model’s sub-criteria is available by clicking on to each of the nine elements in the following graphic.

The Enablers are concerned with what is done to run the organisation and how it is operated.

The Results are concerned with what the organisation has achieved and is achieving as seen by the stakeholders i.e. customers, employees, the community and those who fund the organisation.

The Excellence Model graphically demonstrates the following premise:

Customer Results, People Results and Corporate Social Responsibility are achieved through Leadership driving Policy and Strategy, People, Partnerships and Resources leading ultimately to excellence in Key Performance Results.

Essentially, the Model is an overarching framework, under which all improvement activities and initiatives fit.

Performance against the Model is used to judge entries for the UK Business Excellence Award. However, the first step for most organisations is to undertake a self assessment against the Excellence Model to identify strengths and areas for improvement. The Foundation has developed a software tool called BQFsnapshot that will run on most windows based PC's. It provides a quick and simple way of finding out how your unit or organisation shapes up against the characteristics of Excellence.

Please see our Jargon Buster if you need to find out more about the terminology used in the model.

For a timetable of Introductory Workshops to the Model please click here.

If you have any further questions about the model please see our Endorsed Advisors Network.