The EFQM Excellence Model represented in the diagram above is a non-prescriptive framework based on nine criteria, five of which are Enablers and four of which are Results. The Enable criteria cover what an organisation does. The Results criteria cover what an organisation achieves and how it does it. Results are caused by Enablers and Enablers are improved using feedback from Results.

The arrows emphasise the dynamic nature of the Model, showing innovation and learning helping to improve the Enablers that in turn lead to improved results.

Each of the nine criteria has a definition which explains its high level meaning.

To develop that meaning further, each criterion is supported by a number of criterion parts. Criterion parts are statements that describe in further detail what, typically, can be found in excellent organizations and should considered in the course of an assessment.

Below each criterion part are guidance points. Many of these are linked directly to the Fundamental Concepts of Excellence. Use of these guidance points is not mandatory and the lists exhaustive; they are intended to further exemplify the meaning of the criterion part.

The RADAR Logic

The RADAR logic provides a structured approach to question the performance of an organisation. It also supports the scoring mechanism behind the UK Excellence Award and the EFQM Recognised for Excellence scheme and can help to lead change and manage improvement projects in an organisation.

Used appropriately, the EFQM Excellence Model, with the associated RADAR logic and Fundamental Concepts, ensures that all the management practices used by an organisation form a coherent system that is continually improved and delivers the intended strategy.

Further information is available in the new EFQM Excellence Model 2010 Guide. Copies can be obtained by visiting our online publications shop or by contacting Natasha Fossick:

E Natasha.fossick@bqf.org.uk
T 020 7654 5006

For a timetable of Introductory Workshops to the Model please click here.